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Account verification error when processing request

  • September 16, 2026
  • 1 reply
  • 63 views

Hi Box Support Team,

I have been continuously following up with the Box team for the past 6 days regarding an issue with upgrading my Box account. However, I have not received proper support or a resolution so far.

Ticket ID: #3641143

I am facing the same account verification error while trying to upgrade to the Starter plan:

“There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com.”

This issue is causing significant difficulty, as I need to upgrade the account as soon as possible for our business requirements. Despite following up multiple times over the last 6 days, I have not received a resolution or a clear update from the Box team.

Could you please prioritize Ticket #3641143 and help complete the account verification process so that I can proceed with the upgrade without further delay?

I would appreciate an urgent update and resolution on this matter.

Regards,
Ashish Singh

Best answer by Rona Box

Hi ​@Ashish Singh, 

Welcome to Box Community, and we’d love to further assist! 

 

Your existing case number appears to have been solved. If you continue to exprience the error message that prompted you to submit the case, please reply to the email thread to re-open your case. 

 

Thanks for posting! We hope that it get sorted out soon. 

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • Answer
  • September 16, 2026

Hi ​@Ashish Singh, 

Welcome to Box Community, and we’d love to further assist! 

 

Your existing case number appears to have been solved. If you continue to exprience the error message that prompted you to submit the case, please reply to the email thread to re-open your case. 

 

Thanks for posting! We hope that it get sorted out soon. 

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