Hi Box Support Team,
I have been continuously following up with the Box team for the past 6 days regarding an issue with upgrading my Box account. However, I have not received proper support or a resolution so far.
Ticket ID: #3641143
I am facing the same account verification error while trying to upgrade to the Starter plan:
“There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com.”
This issue is causing significant difficulty, as I need to upgrade the account as soon as possible for our business requirements. Despite following up multiple times over the last 6 days, I have not received a resolution or a clear update from the Box team.
Could you please prioritize Ticket #3641143 and help complete the account verification process so that I can proceed with the upgrade without further delay?
I would appreciate an urgent update and resolution on this matter.
Regards,
Ashish Singh