Support Forum

This seems to be a recurring issue based on other posts regarding the same issue. I’ve set up a USAfx account and have previously accessed it. Now, when trying to sign in, it says “unable to log in”. If I hit “reset password”, I never receive an email to do so. This has been going on for over a week. Very frustrating as I have items that need to be pulled before they expire. 

Dear Box Support Team, We are experiencing an issue where 2-factor authentication (2FA) verification emails from Box are not being delivered, even though Box indicates that the messages were successfully sent. Below are the details of the situation: Issue description:  2FA verification code emails are not arriving Box shows the messages as “sent” Spam, junk, and quarantine folders have been checked with no results   Troubleshooting already performed on our side:  All known Box sending domains and subdomains have been added to the allow list in Microsoft 365 (Exchange Online / Defender) A mail flow rule has been created to bypass spam filtering (SCL = -1) for Box-related emails Despite these settings, the messages do not reach Microsoft 365 at all and do not appear in Message Trace

After uploading the metadata XML file, I received an error message "SSO接続を作成中にエラーが発生しました" (An error occurred while creating the SSO connection).How can I resolve this issue?

I would like to open my files using desktop Office apps instead of the web version. The option to open with Desktop app is grayed out. I have tried to install Box Tools but I get an error message saying it is already installed. 

keep getting error message of box full asking to upgrade. its not full

Hello,I’m trying to upgrade my free account to a Business plan but, after filling the paiement for I have this error : "There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com."How can I do to go further ?Thanks

Hi, I'd need to know what happens to a folder in case the owner is deleted/ leaves the company? We have several Co-Owners defined. Will one of them get ownership? Or will the folder be deleted anyway? 2nd question: if somebody creates a new folder in a box owned by me and then leaves the company - will this folder be deleted or should it stay?  

My entire team is having issues accessing files in our organizations Box storage. On the website, it shows everything is active, but none of our files are populating when using shared links or direct through the website. 

Hello. <personal information removed> Notifications will not be sent to this email address. Has it been added to the suppression list?Please remove it from the suppression list.

I've deleted files but my storage still says full. I've deleted the trash but that didn't help. Please advise.

My registered email provider is no longer in service, so I can't receive the password reset link. Since my password has expired, I'm locked out. Can you help me log in with my old password or update my email address to a new one?

We have a free user that needs to collaborate with a Box enterprise Box folder, but has 2FA enabled on his account when it was disabled recently by Support themselves. It seems to have automatically re-enabled itself. Can you please help remove 2FA on this account? The previous support case where 2FA was disabled is #3464643

What is the simplest way to transfer files from Google Drive to Box? I see a lot of third party options. Is there a feature in Box to do this or do I need to download everything and then upload to Box...that seems like a ton of extra work

Hi, my Box account was linked to my old work address which doesn’t exist anymore. Since it seems that Box can’t reset an email address and there is no way to get my files anymore, I want to delete that account but not sure how to do that when I can’t access the account. I also don’t want to keep paying for an account I can no longer use. So how can I delete that account?

Tried to install current Box update and it failed.  I had my Box logs sent.  Please advise.  Thanks. 

I have created a folder on Box.com and invited internal team members to access, upload documents, etc. I have taken subsequent steps to “share” the folder with my internal team members. My team members have informed me that when they log into their Box.com accounts they do not see the folder I have shared with them. Any assistance/suggestions would be greatly appreciated.

For years Box.com has asked me to upgrade.   I finally try personal pro, and you won’t let me and you won’t let me pay, or submit a support ticket.    I tried 2 cards, same response.  Please do not bill me if  you are not going to let me upgrade.

STORAGE FULL, BUT IT ISN'T

We currently don’t have any Admins. They were deleted when they left our organisation.I need to add some users and also change log in details of existing users.Can you tell me how I can do this please - and so that I can become Admin?I am not very tech savvy so simple answers please?Have tried to find out how to contact Box directly. (Raise a ‘ticket’) but I am going round in circles and maybe can’t do this as we have a free account??Any support welcomeThank you 

I downloaded Box Drive on my Mac and every time I try to log in, it takes me to the web page which then takes me back to the drive again to try and log in. I can access my account on the web page but can't seem to get the drive to work on my Mac. I already tried to uninstall then install the drive again and it didn't help. 

I originally had a personal Box account and then intergrated it with my previous employer business account and now I have left the business and trying to get the default email changed back to my personal email address. How can I do this? I sent email to my previous employee who informed me to reach out to The Box. Can Anyone assist? Thanking you in anticipation. Ps I don’t have access to previous email so please email to <personal information removed>

Hello - We have had a user delete a number of files and are wondering if there are any backups that we may be able to restore from.Thank You.

I am not a Box customer but need to report a malicious PDF file being used as part of a phishing attack. I have the URL of the box file available, but there is no option to report the file. Please tell me how to proceed to report it to your abuse team.

I have an issue with the Netsuite integration. I get this error, SERVICE AUTHENTICATION ERROR,  when trying to create a folder on a tranaction. I can see this has been raised previously with no comments or resolution. Can anyone assist?