Support Forum

The user reported continuous flickering on certain Box folder pages when accessing Box Web from a Mac.The issue only occurs when the browser zoom level is set to 100%.TroubleshootingCleared the Box website cache, but the issue persisted. Changing the browser zoom level resolved the issue. The issue does not occur in full-screen mode. The same Box pages display normally in other browsers. The issue occurs on the folder listing page before opening any individual file.WorkaroundChanging the browser zoom level to a value other than 100% (e.g. 90% or 110%) resolves the issue and allows the user to access Box normally.Preliminary AssessmentThe issue appears to be related to Box Web page rendering/layout at a specific browser zoom level. Further investigation or a Box-side update may be required.

お世話になっております。Businessプランで、社内ファイルサーバー（Windows/NAS）上のコンテンツをBoxへ移行したいのですが、管理コンソール内にBox Shuttle（コンテンツ移行機能）のメニュー項目が表示されず、利用できない状況です。【確認済みの事項】・ログインアカウント：主管理者（アカウント管理者）・管理対象ユーザー数：3名・管理コンソール内の「ユーザーとグループ」「Enterprise設定」「コンテンツ」「アカウントと請求」の 各画面を確認しましたが、Shuttleに関するメニューや設定項目は見当たりませんでした【質問】1. 現在のプランで管理コンソール版Box Shuttleを有効化する方法を教えてください2. 有効化に管理者以外の申請や手続きが必要であれば、その方法を教えてください3. 有効化できない場合、旧バージョン（スタンドアロン版）Box Shuttleの利用は可能でしょうかよろしくお願いいたします。

I can't open open files in Box, have to download them and upload them after I edit. The open button is grayed out

Hello, I have 2 hard drives on my PC. The C drive almost Full and the D drive which is empty.I want the BOX files changed location from C drive to D drive because I have not any free disk space in the C drive.Is It possible to do something like that?And if yes, how can I safely migrate my data they are almost 90GB.Thank you

I have used Box for years, my design team work globally so its perfect to access and collaborate on files. Recently it has caused issues, clearing the cache has been the only option (loging out!). I’m not new to the app, and I’m patient with updates and glitches, but I’m growing concerned at just how much hard drive space the app is using. Yes, we have over 2000 folders shared, but I currently have just two of them stored locally on my machine, this adds up to around 300GB of data in total. I have a 4TB hard drive, with roughly 3.2TB available before installing Box Drive.So, I’ve just reinstalled the App and logged in, selecting my two folders I start work once they’re downloaded. As you’d expect there’s around 2.9TB available when I finish for the day. The next day during work, I’m alerted of a storage issue. There’s now only 190GB available on my HD and some apps are struggling. I always check where the space is being used and sure enough it is Box Drive, every time.I then have to sa

Box Drive squeezes local drives. All accessible Box files appear to have been downloaded to your local drive. Therefore, about 100GB of local drive is consumed. Is it possible to delete Box file data only on the local drive? I tried to log out, but I couldn't reduce the capacity.  

Another problem I'm having is that the share button is simply missing. I am the account administrator, yet I cannot share folders with my clients. I'm getting tired of so many issues with this platform.

Tried to remove and add again, but users are not receiving the emails still.  

I see several unanswered questions about this. When will Box add a feature that allows users to organize folders shared with them on their Desktop app? This is standard for competitors (Dropbox, Google Drive, etc.). Box is basically unusable without this basic feature.

I signed up for an annual subscription in April, but today an $812 charge appeared on my card, and I have no idea what it is for. I can't get in touch with anyone here.

I want to submit a support ticket, but the only option I’m given to post on this forum? I’m on the enterprise plan with the shield add on but the Classification section does not appear in the Admin Console. Looking to confirm if Box Shield/Classification is properly enabled on our account + some prorated refund or credit. This is bizarre, even on free tiers of other SaaS I’ve been able to submit a ticket. Is this common practice for Box?

I can not find the box owner and I can not find box support contact either. How can I request access? 

Google Chromeからログインできません　ログイン画面から正しいユーザ名、パスワードを入力しても全く次の画面へ遷移しません。Microsoft Edgeは問題なくログインできます。解決法をご存じの方、ご教授くださればありがたいです。

I tried to follow the steps on this page (https://support.box.com/hc/en-us/articles/ [removed by moderator] -Updating-your-Credit-Card-Information) to update my credit card info but keep receiving error. Emailed billing [at] box [dot] com but no response (Case #3641826 and #3643559). The system is sending email to chase the outstanding.When i tried sign-in to create a ticket at https://support.box.com/, it always redirect me back to https://app.box.com/folder/0 .I am willing to resolve this as soon as possible but I definitely need the help from Box team.

I noticed this morning an announcement around a new feature, “Browse your folders beside your files — and drag items where they belong”, whats not clear from the announcement is when this will be available, normally there is a ‘coming soon’ or ‘launched’ label.Now I can’t find the feature which suggests that either its not obvious on how to access the new functionality or its not launched.https://support.box.com/hc/en-us/articles/ [removed by moderator] -Browse-your-folders-beside-your-files-and-drag-items-where-they-belongIs anyone else seeing this avail?

Hi Box Support Team,I have been continuously following up with the Box team for the past 6 days regarding an issue with upgrading my Box account. However, I have not received proper support or a resolution so far.Ticket ID: #3641143I am facing the same account verification error while trying to upgrade to the Starter plan:“There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com.”This issue is causing significant difficulty, as I need to upgrade the account as soon as possible for our business requirements. Despite following up multiple times over the last 6 days, I have not received a resolution or a clear update from the Box team.Could you please prioritize Ticket #3641143 and help complete the account verification process so that I can proceed with the upgrade without further delay?I would appreciate an urgent update and resolution on this matter.Regards,Ashish Singh

We would like to inquire about data retention after subscription use. If we use the Enterprise plan for one month and then decide not to continue, will the folders and data stored/used during that month be retained for a certain period of time, or will they be deleted immediately once payment is discontinued?In addition, even if the folders and data are retained for a certain period, we would like to know what activities are available to users other than administrators on the platform. For example, even if platform functions cannot be used, will users still be able to view the stored files and folders?

領収書のダウンロード方法が分かりません。教えてください。管理者画面のアカウントと請求を見ても何も出てきません。

Upload Error message will not go away and blocks access to the lower right of my screen.   How can I get this maddening message to go away??  Previous responses have not been helpful.  What are the geniuses at BOX doing about this? 

I use a Box Personal Free account, and I recently discovered that a long-used Excel file I keep for personal budgeting has lost part of its data. I checked the version history and can see the date of the last update listed there, but I have not been able to successfully restore that version no matter what I try. I understand that the Free Individual plan does not officially offer version recovery support. However, this file is something I have used on my own for a long time to track my personal income and expenses, and it is very important to me and cannot be recreated. I would like to ask whether there is any way for your team to check whether an earlier version of this file might still exist on the server side, even if only partial data can be recovered. If it is confirmed that recovery is not possible, I would also appreciate a clear answer so that I can move forward with rebuilding the data on my own rather than continuing to search for a solution. Thank you for taking the time to

I am missing files. I am not finding any way to contact Box.com. I have uninstalled and reinstalled the Box app. It’s not in the folder (which was set to sync locally). I had a problem pulling open files I had been using for ages as well as new ones in recent weeks. There was a cloud icon on some folders and not others. It turned out that I could not access the folders with the cloud. I do not understand what is going on!!!

I recently used the Box integration in Google Drive to migrate a few Google Sheets over to Box. These Sheets included buttons, that when pressed, ran functions I had written in Google Apps Script. In Box, the buttons had no scripts attached to them, nor was I able to access my scripts through the Extensions > Apps Script menu.I created a new Google Sheet in Box, and I had the same issue—no Extensions menu for me to access the Apps Scripts by.Is Google Apps Script something that’s enabled in Box? Or should I look into alternatives for augmenting my spreadsheet with automations?

I recieve an error message when tryin gto open tasks and notifications: I also get an error message stating that My collections fail to load: This issue occurs on Google Crome, MS Edge and Firfox as well as on the Apple mobile App. I have cleared cache, and restarted. Nothing fixes this issue.  

I need to upgrade and cannot because I receive the same error code as hundreds of other box users and no way of addressing the issue.Can you release the block to allow me to upgrade?I joined free yesterday and want to upgrade.If there is further information you request what is it? 

I received a notice that I had been charged for the next month of service, but I had intended to cancel service. Is it possible to cancel now, and receive a refund for the service? I have not used it for over a week