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Question

Issue opening box in azure virtual desktop

  • February 11, 2026
  • 1 reply
  • 25 views

I seem to be having an issue opening box in a non-persistent setup. when opening box it says there is an issue and box closes. It then ask if you would like to send logs.

1 reply

Rona Box
  • Community Manager
  • February 13, 2026

Hi ​@Ryan

Welcome to Box Community, and we are glad to assist regarding your Box access on Virtual Desktop. 

For non-persistent Windows VDI, the VDI administrator must ensure: 

  • Drive Registry keys are persistent, and
  • the Drive/Box entries in the user's Windows Credential Manager store are persistent.

More info for using Box in Virtual Environments.

 

Hope it helps! Please don’t hesitate to reply for your additional questions.