Hi there, I lost almost everything after I upgraded from a free account to a paid account. Where did the files go?
This is so concerning.
Question
Lost everything after upgrading to paid account
Hi Elaine,
Welcome to the Box Community!
Files/folders may not be accessible as your account is being transitioned to the new plan. This whole process can take up to a day to complete and once the upgrade is completed, your files/folders should be accessible to you again.
Thanks for your participation in the forum and please let me know if you have questions.
Hi,
While I cannot see my old files, I want to upload new files. Do I need to wait until my old files return?
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