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Question

Lost everything after upgrading to paid account

  • May 22, 2025
  • 2 replies
  • 117 views
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Hi there, I lost almost everything after I upgraded from a free account to a paid account. Where did the files go? 

This is so concerning.

    2 replies

    Forum|alt.badge.img

    Hi Elaine, 

    Welcome to the Box Community!

    Files/folders may not be accessible as your account is being transitioned to the new plan. This whole process can take up to a day to complete and once the upgrade is completed, your files/folders should be accessible to you again. 

    Thanks for your participation in the forum and please let me know if you have questions.

    • ACPA
    • New Member
    • February 16, 2026

    Hi,

      While I cannot see my old files, I want to upload new files.  Do I need to wait until my old files return?

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