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Error linking another account.

  • February 13, 2026
  • 2 replies
  • 131 views
M

Hello, I’m having errors trying to link another email account. I need to change the current emails and according to what I read it’s the only way but I could do it. I was able to add one emails account, when I use the link, the link was expired and I wasn’t able to link again the accound nor another account. How can I do it or what can I do?.

Best answer by Maxi

After waiting couple of hours, I was able to add a new email and make ir primary.

    2 replies

    M
    • Maxi
    • Author
    • New Participant
    • Answer
    • February 13, 2026

    After waiting couple of hours, I was able to add a new email and make ir primary.

    Rona Box
    • Rona Box
    • Community Manager
    • February 13, 2026

    Hi ​@Maxi, 

    Welcome to Box Community, and glad to hear that it worked out eventually! 

    In case you have questions in regards to updating your primary email address, please don’t hesitate to reply back. 

     

    Thanks for posting! 

     

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