Support Forum

I don’t know what’s going on but just really struggled with the entire support process - or lack of. I have a spare seat / license on my account.  I’m trying to assign it to a new user.  When I create the new user, it tries to bill me for a new license.  I’ve triple checked everything, but it simply refuses to use the existing spare license. So I tried to contact support.  And guess what?  There’s no clear support structure.  I went on the support.box.com website, and there’s no button that clearly says, “click here for help”.  No - instead you have to search for help that doesn’t exist, scroll down to the Articles, and click on a random one. Then scroll down the article page, past the text that says “0 out of 25 people found this helpful” until you get to “Have more questions? Submit a request”.  Why on earth isn’t this on the HOME PAGE of this website - which is literally dedicated to Box support??? Oh and then guess what?  When you click on the link, you get an option to “live” chat

Please update Box Drive to support longer file paths. Box Drive is relying on File Explorer legacy limits rather than Windows Operating System limits. We can create and access files with well over 350 character paths on the web interface and iOS Box app. Box needs to open up the Box Drive app for Windows. Using an alternative file browser (i.e. Directory Opus) can bypass the legacy limit of File Explorer on Windows.

Hi, How do I keep my files locally on my drive while using Box Drive. With Box Sync I am able to keep my files locally and synced across devices while with box drive my files are keep in the cloud and accessed from the cloud. I’d rather keep my files locally. Thank you

Please help, cannot install the latest update on windows 10 pc. get the following error: Application ErrorThere seems to be an issue with this application. Contact Box support for assistance with resolving the problem.Error: invalid_client

Hallo. ich habe ein Mail erhalten von der GE per Mail. Wenn ich den Link anklicke erscheint keine GE Box wo die Datei drin ist. ich mache das zum 1. Mal. Muss ich mich vorerst noch mit GE verbinden in der BOX.Ich verstehe den vorgang nicht. Bitte helfen Sie mir. ich bin neu.

I cannot create backup codes from my account, I get the following errorr codes: Account Backup CodesIf you lose your device, backup codes can provide you access to your account. Save these codes in a safe location.There was an error while generating account backup codes. Please try again.

Hi there, I accidently added few users while trying to give a editor rights to them. Received a purchase confirmation right after that for newly added users. However, these users accounts are not needed and I want to remove them and make the monthly payment same as at the beginning.  I couldn't find a way to remove these paid accounts and hence writing here for help.

I haven't received the notification email from my BOX team since last Friday.Please resolve this issue. It's urgent. Thank you.

Hello, I'm a new Box user and I'm trying to install Box Drive on my Windows 11 PC. When installing, I click to log in, it redirects to the Box page, I log in, but when it returns to the app it asks me to log in again and gets stuck in this loop. I checked the log file, following the steps in the site's FAQ, and the error appears to be related to PKCE validation. I'll attach the log file here to help you. I use Box for work and need to have Box access on my PC to streamline my workflow. 2026-05-27 08:34:15.530 5508 WARNING CompleteAuthenticati oauth2                OAuth2 token API request failed with error: pkce_verification_failed with description: PKCE verification has failed2026-05-27 08:34:15.530 5508 WARNING CompleteAuthenticati box_authentication    Attempting to retrieve auth tokens in exchange for code failed: OAuth2 token API request failed with error: pkce_verification_failed with description: PKCE verification has failed2026-05-27 08:34:15.532 5508 INFO    CompleteAuthentica

How can I remove my community account/profile?

When user tries to save a word doc to her Box drive they get error msg from Microsoft Word “You can’t save here. Please choose another location.” The user was able to save there previously 

I have used Box for years, my design team work globally so its perfect to access and collaborate on files. Recently it has caused issues, clearing the cache has been the only option (loging out!). I’m not new to the app, and I’m patient with updates and glitches, but I’m growing concerned at just how much hard drive space the app is using. Yes, we have over 2000 folders shared, but I currently have just two of them stored locally on my machine, this adds up to around 300GB of data in total. I have a 4TB hard drive, with roughly 3.2TB available before installing Box Drive.So, I’ve just reinstalled the App and logged in, selecting my two folders I start work once they’re downloaded. As you’d expect there’s around 2.9TB available when I finish for the day. The next day during work, I’m alerted of a storage issue. There’s now only 190GB available on my HD and some apps are struggling. I always check where the space is being used and sure enough it is Box Drive, every time.I then have to sa

I'm using Windows 10 with Box Sync to sync my local files to Box. A few days ago, most of my files were deleted from the Box cloud, but they still remained in my Box folder on my PC. When I checked box.com, it showed that the files were deleted by me.I immediately exited Box Sync, removed access to all apps, and logged out of all sessions except the Box Sync session on my computer. I then restored the files from the Trash.However, the same issue happened again today: all files were deleted from Box cloud while still remaining on my PC. I restored them again from box.com > Trash.Please advise on what may be causing this and how I can prevent it from happening again.Related post: https://community.box.com/support-forum-47/files-being-deleted-by-box-sync-restoration-of-files-unsuccessful-30306

Hello, I have 2 hard drives on my PC. The C drive almost Full and the D drive which is empty.I want the BOX files changed location from C drive to D drive because I have not any free disk space in the C drive.Is It possible to do something like that?And if yes, how can I safely migrate my data they are almost 90GB.Thank you

Greetings, I’ve been using the box.com link feature on Mozilla Thunderbird, but I’ve noticed that the uploaded videos won’t play in the browser, not even with the Shields down on Brave.  This is just one example: https://app.box.com/s/qck4ow5gps6bskv7wuql2l6e0ikrv3rm Thank you, Shalom.  

STORAGE FULL, BUT IT ISN'T

Hi,  I have two seats available under my plan, and am trying to add two colleagues to these seats. However, when I add them, I am only given the option to purchase two additional seats. I don’t need to purchase more seats, just assign users to empty ones. How can this be resolved without unnecessary extra charges to my account?

There seems to be a problem with this app. Don't worry, your files are perfectly safe. Get in touch with Box support to get assistance with this app. We're here to help. Error: invalid_client Show Error Details (DOES NOT SHOW ANYTHING FOR THIS)

I recently attempted to reset my password as I was unable to log in. I have not received an e-mail with a link to reset it. I have tried this many times in the last week with no success. Could someone please help me?

I recently migrated all of my Box folders from a university Box account to a personal Box account at the Business level. Folders are shared with maybe 30-ish other people. I use Box Drive on my Mac laptop. Since the migration, I can save new files and have them sync, but every time I try to update an existing file (ppt, word, excel), I get an error message saying “Upload failed: We’re sorry this didn’t work. Try saving again later, and if that doesn’t work, click Save a Copy” with a button for “Save a Copy”. The updates will save locally, so I don’t lose them for now, but they are not synced with Box for others. It doesn’t look like they are saved (i.e. the date last changed is not the most recent date of edits), but when I open the file, the newer version does appear, likely because a temporary file is stored. This same issue is happening with at least two other users of my Box business account.  How do I fix this, without losing all of the temporary files that I’ve created when files

I can log in from the web, but when I try to log in from the app version of BoxDrive, I keep getting stuck at the login screen.

Every time I open BOX Drive it asks me to log in, I click it and it sends me to the website to login, after I log in, I am sent back to the BOX Drive Application on my windows pc, but nothing happens. I am left on the Application page that says to login, I click it again and it restarts the cycle of sending me to the online website to log back in. Someone please help, I have tried multiple browsers and uninstalling and reinstalling BOX Drive. Also, I cannot get the chat feature to pop-up on the website.

Why I signed up to an unlimited storage account, and I´m limited to 1tb?  

My BOX syncs from box.com to my windows desktop. But when I add/delete or move files on my desktop it does not sync back to box.com.My co workers doe not have this problem while using the same setup. I do have these errors but not entirely sure how to solve it. The more button does not tell me anything.