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Question

I am told my work email is "not a valid" email

  • February 12, 2026
  • 1 reply
  • 131 views

I have been granted access to a fair amount of videos under my work email, but only can login with my personal email. When I attempt to create a new account with my work email I am told repeatedly that “it is not a valid email”  even though no authentication has been run yet on the email, and yep I am sure I got it all correct. Because of the various numbers of people sending me information it really doesn't seem professional to tell them “Oh Box can't figure out how to register this email, please use my personal email”

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • February 13, 2026

    Hi ​@Stokely, 

    Welcome to Box Community! We’d love to review the email address you’re referring to and ensure you get to create a Box account with your preferred email address! 

     

    Since this query involves your personal information, please reach out to the Box Product Support team for assistance. To create your ticket, please contact support.

     

    Thanks for posting, and we hope it get sorted out very soon! 

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