Support Forum

Hi, i misunderstood creating an account through my school and created one with my school email individually. I need to create a new account through school with that email, but even though I deleted the account the email is still marked as "already taken". I need help to set up that account, and that the old one can be confirmed as deleted. Help!

Hello,  I have been using ChatGPT to make updates to this file in Box. The last version was made last night. It was made the wrong way. instead of adding section 16 and onwards to the previous version, it replaced the previous version, as well as a number of version going all the way to June. all told, V10 to v3 all have the same content as it was made yesterday. I am under the impression this is not possible, with or without AI. can you please help me understand what happened? how can I get the version from last night before it was overwritten? Jeff 

Subject: Unable to delete “Users” folder — “blocked by another operation”Hello,I cannot delete a folder named “Users” from my account. I have tried both the mobile app and the Box website, but the operation fails.The following error messages appear:Mobile app: “1 item failed to delete”. Transfers screen: “Conflicts with existing item”. Website: “blocked by another operation”.The folder shows a size of 0 B. I have attached screenshots of the errors. Could you please tell me which operation could be blocking this folder and resolve the issue so I can delete it? I just reopened the account. Folder was dated 2018Thank you for your help.

I am the Admin on my company’s box account. My members regularly share folders externally. Suddenly we are getting a message that says “Invitations could not be sent … because external collaboration is restricted” As the Admin nothing has been changed or updated to stop collaboration externally. What could be causing this?

Devo evidenziare la gravita di un episodio a cui cerco risposta nonostante da due giorni ed ad oggi brancolo ancora nel buio con notevoli difficoltà, infatti seguendo le indicazioni ho richiesto e segnalato sia sulla piattaforma che tramite e-mail dedicata ossia [removed by moderator] ma o non rispondono o quando rispondono sembra non ci sia comprensione a parte i tempi biblici nonostante spiegata l’urgenza. Non so se posso allegare , ma per il momento mi astengo; I fatti , premetto che uso il cloud Box.com da anni circa dal 2010 dove all’interno ho delle cartelle di vitale importanza per la mia quotidianita e per la mia famiglia , all’epoca aprì un account e da allora sino all’altro giorno nessun problema salvo che in data 22/09/2026 cerco di entrare nel cloud , digito regolarmente l’email, digito regolarmente la password e con stupore mi viene richiesto un codice OTP ( premetto conosco bene la password e ricordo le cartelle che ci sono all’interno ed i loro contenuti) .Nel momento

Dear whom it may concern One of our members using the BOX folder is having trouble accessing a shared file or folder link.The user mentioned that the exact same folder was accessible yesterday, but it is no longer working today.Please see the attached screenshot and assist in restoring the user’s access to the folder.User account: <removed personal information>Thank you

Hello,I’m trying to give an employer access to Box, so she can safely upload her documents to it, but she’s unable to log in. The site said her log in credentials are incorrect, but when she attempted to reset her password, she never received a reset link. She also tried using a different email and encountered the same issue. Is there a way to give her log in credentials? Thank you,<attachments containing emails have been removed>

I am new to Box. For the first few days, I did not have an issue opening Box files in Google suite applications (Sheets, Docs, Slides). But after about 3 days, I have not been able to open files in Google Drive apps. I have tried to clear cookies & the cache, and believe I have the most updated version of Safari. It is working to open these docs when I use Duck Duck Go, but Safari is the browser I would like to be using for this purpose. I get the attached screenshot when I make the attempt. 

We would like to remove 5 seats and go from 21 to 16 user accounts please.

Hello, I need access to the latest SOC2 Type 2 report from Box.The trust center indicates that I need to make a request to a CSM / account rep, I do not have one. I don’t see an option to create a support ticket either.

We set up some new internal users and they never received their invitations. I tried deleting them and resetting them up, and I also tried clicking on resend invite in their user account, but our Microsoft 365 Exchange Message Trace shows no emails coming from box at all. Not sure what to do. We have the seats available under our Business license. 

Hello,I have issues with Box Drive on Win 11.Context:Intel core, laptop with dual boot configuration, Win 10 and Win 11Box Drive version 2.46.240 installed on both (Win 10 works, Win 11 does not)I have admin privileges in both systems, latest updates installed, both run BitLocker.Win 11 Details:Edition    Windows 11 ProVersion    24H2OS build    26100.4770Experience    Windows Feature Experience Pack 1000.26100.197.0Observations:Box Drive installs, login screen opens, login process goes through 2FA, browser shows Launching Box Drive… (tried Edge, Firefox, latest stable releases), the box login splash disappears, Windows Explorer is restarted, gray box icon displayed in the system tray with Connecting to Box… hint. The process never completes.Hangs forever, affects the overall function of the OS, probably due to the hook with the Windows Explorer.I can see Box a Box Drive File System (streem.exe) running in the Task Manager. The streem process is unstoppable, causes Task Manager hang if

I am helping a person get set up on BOX, but the confirmation email was never received or in SPAM/JUNK.  I hit "resend confirmation" several times, but still no confirmation email.  I did confirm that the email address is receiving other emails. Not sure what to do next.

HI. I deleted several files back on September 7th, and today I'm trying to restore a folder from the Trash, but I keep getting an error saying it's locked by another operation.full message is “We could not perform this action because the designated folder is locked by another operation.”It has already been two weeks since the deletion, so I don't think it's just a temporary delay or timelock. What worries me is that I’ve seen older posts from people running into this exact same issue, but none of them seemed to have a clear solution or follow-up fix.To make matters worse, I can't seem to find an option to open a support ticket or contact Box support directly anywhere in my account layout. Has anyone managed to resolve this error on their own, or can someone guide me on how to actually reach Box support? Any advice is appreciated!

I’m unable to authenticate Box Drive on macOS. Browser authentication with my Google-linked Box account succeeds, and I receive the successful login notification, but Box Drive immediately returns to the login screen.Box Drive logs show:OAuth2 token API request failed with error: pkce_verification_failed with description: PKCE verification has failedfollowed by:User is logged out. Showing login dialog.I have reproduced this in both Chrome and Safari.I have completely uninstalled and reinstalled the latest Box Drive (2.54.172), with the same result.boxfileproviderctl domain list returns an empty domain list, so Box Drive never creates its File Provider domain and therefore never appears in Finder.My Box Account Settings show Authentication → No Password Created. When I click Create Password, Box.com returns “There was a problem changing your password.”Entering my Box email address at the normal Box login screen automatically redirects me to Google authentication, so I have no way to byp

I no longer have access to an old email address that I used to create my Box account and do not remember my old password. Is there any way for me to access my old Box account to retrieve my files and move them to my new Box account?

On my hard drive, Box occupies about the same amount of storage three times:/.nofollow/Users/xx/Library/Application Support/Box/Box 47.41GB/.nofollow/Users/xx/Library/Containers/com.box.desktop.boxfileprovider/Data 46.4GB/.nofollow/Users/xx/Library/CloudStorage/Box-Box/Q Viktoria 47.86 GBIs that normal?

When I start selecting multiple photos sometimes the upload button just disappears 

The user reported continuous flickering on certain Box folder pages when accessing Box Web from a Mac.The issue only occurs when the browser zoom level is set to 100%.TroubleshootingCleared the Box website cache, but the issue persisted. Changing the browser zoom level resolved the issue. The issue does not occur in full-screen mode. The same Box pages display normally in other browsers. The issue occurs on the folder listing page before opening any individual file.WorkaroundChanging the browser zoom level to a value other than 100% (e.g. 90% or 110%) resolves the issue and allows the user to access Box normally.Preliminary AssessmentThe issue appears to be related to Box Web page rendering/layout at a specific browser zoom level. Further investigation or a Box-side update may be required.

お世話になっております。Businessプランで、社内ファイルサーバー（Windows/NAS）上のコンテンツをBoxへ移行したいのですが、管理コンソール内にBox Shuttle（コンテンツ移行機能）のメニュー項目が表示されず、利用できない状況です。【確認済みの事項】・ログインアカウント：主管理者（アカウント管理者）・管理対象ユーザー数：3名・管理コンソール内の「ユーザーとグループ」「Enterprise設定」「コンテンツ」「アカウントと請求」の 各画面を確認しましたが、Shuttleに関するメニューや設定項目は見当たりませんでした【質問】1. 現在のプランで管理コンソール版Box Shuttleを有効化する方法を教えてください2. 有効化に管理者以外の申請や手続きが必要であれば、その方法を教えてください3. 有効化できない場合、旧バージョン（スタンドアロン版）Box Shuttleの利用は可能でしょうかよろしくお願いいたします。

I can't open open files in Box, have to download them and upload them after I edit. The open button is grayed out

Hello, I have 2 hard drives on my PC. The C drive almost Full and the D drive which is empty.I want the BOX files changed location from C drive to D drive because I have not any free disk space in the C drive.Is It possible to do something like that?And if yes, how can I safely migrate my data they are almost 90GB.Thank you

I have used Box for years, my design team work globally so its perfect to access and collaborate on files. Recently it has caused issues, clearing the cache has been the only option (loging out!). I’m not new to the app, and I’m patient with updates and glitches, but I’m growing concerned at just how much hard drive space the app is using. Yes, we have over 2000 folders shared, but I currently have just two of them stored locally on my machine, this adds up to around 300GB of data in total. I have a 4TB hard drive, with roughly 3.2TB available before installing Box Drive.So, I’ve just reinstalled the App and logged in, selecting my two folders I start work once they’re downloaded. As you’d expect there’s around 2.9TB available when I finish for the day. The next day during work, I’m alerted of a storage issue. There’s now only 190GB available on my HD and some apps are struggling. I always check where the space is being used and sure enough it is Box Drive, every time.I then have to sa

Box Drive squeezes local drives. All accessible Box files appear to have been downloaded to your local drive. Therefore, about 100GB of local drive is consumed. Is it possible to delete Box file data only on the local drive? I tried to log out, but I couldn't reduce the capacity.  

Another problem I'm having is that the share button is simply missing. I am the account administrator, yet I cannot share folders with my clients. I'm getting tired of so many issues with this platform.