Support Forum

I use a Box Personal Free account, and I recently discovered that a long-used Excel file I keep for personal budgeting has lost part of its data. I checked the version history and can see the date of the last update listed there, but I have not been able to successfully restore that version no matter what I try. I understand that the Free Individual plan does not officially offer version recovery support. However, this file is something I have used on my own for a long time to track my personal income and expenses, and it is very important to me and cannot be recreated. I would like to ask whether there is any way for your team to check whether an earlier version of this file might still exist on the server side, even if only partial data can be recovered. If it is confirmed that recovery is not possible, I would also appreciate a clear answer so that I can move forward with rebuilding the data on my own rather than continuing to search for a solution. Thank you for taking the time to

I am missing files. I am not finding any way to contact Box.com. I have uninstalled and reinstalled the Box app. It’s not in the folder (which was set to sync locally). I had a problem pulling open files I had been using for ages as well as new ones in recent weeks. There was a cloud icon on some folders and not others. It turned out that I could not access the folders with the cloud. I do not understand what is going on!!!

I recently used the Box integration in Google Drive to migrate a few Google Sheets over to Box. These Sheets included buttons, that when pressed, ran functions I had written in Google Apps Script. In Box, the buttons had no scripts attached to them, nor was I able to access my scripts through the Extensions > Apps Script menu.I created a new Google Sheet in Box, and I had the same issue—no Extensions menu for me to access the Apps Scripts by.Is Google Apps Script something that’s enabled in Box? Or should I look into alternatives for augmenting my spreadsheet with automations?

I recieve an error message when tryin gto open tasks and notifications: I also get an error message stating that My collections fail to load: This issue occurs on Google Crome, MS Edge and Firfox as well as on the Apple mobile App. I have cleared cache, and restarted. Nothing fixes this issue.  

I need to upgrade and cannot because I receive the same error code as hundreds of other box users and no way of addressing the issue.Can you release the block to allow me to upgrade?I joined free yesterday and want to upgrade.If there is further information you request what is it? 

I received a notice that I had been charged for the next month of service, but I had intended to cancel service. Is it possible to cancel now, and receive a refund for the service? I have not used it for over a week 

Hi, I am an owner of a box folder and when i tried to invite users from a different organization on the whitelist to the folder, some of them got a default global block message whereas other people didn’t. How to resolve this issue?

Bonjour .Jusqu’à présent, je faisais une sauvegarde de sauvegarde avec l’outil Synology DRIVE.Avec la nouvelle version de box, mon synology drive ne voit plus le dossier “BOX”.Le support Synology m’indique de créer un dossier, par exemple BOX dans mes documents ou n’importe où sur le disque dur .Or quand je vais dans préférences dans box, la seule option pour la destination est le nom de mon mac soit “Macinthosh HD” …Quelqu’un peut il m’aider s’il vous plait ?

The Box mobile app consistently slows down within minutes of opening, freezes, and then crashes. Several of my colleagues are experiencing the exact same issue. We’ve already cleared the cache, reinstalled the app, and verified all device permissions, but nothing helps. Additionally, uploading photos from mobile fails every time, even when using the direct-save photo widget, the app freezes or crashes immediately. This level of instability is disrupting our daily business operations, and if there isn't a viable fix soon, we will have to switch to an alternative platform.

I created a business account Monday and have tried everything in this forum to fix this issue but nothing has worked--- I’ve cleared all cookies and caches, removed all extensions/plug-ins, tried different browsers (including private) and have updated all software/browsers to the newest versions, restarted, and modified filters correctly. My search engine will not populate ANYTHING-- I want to see text snippets (keyword searching to show text that are in files) but any search--no matter the word-- won’t show any results at all (even if it’s the name of a file I have!) All my files are text-searchable. I need direct support with my account-- a phone number or admin support to take a look at it because nothing has fixed it.

Please cancel whatever I signed up for (I’m crying)  

I used to be able to play video files in the app without any problem, but lately they wont load. They just sit there showing the blue file logo with the spinning white circle like they're trying to load. Im using my 5G instead of wifi as I dont have internet yet at the new place, so I thought it might be something stopping me from playing a video using mobile switchdata, so I used the wifi at work to make the files available offline. Well they still wont play.  Any ideas?

Quisiera recuperar mis archivos

I’m obviously not the first person to experience the search function not working.  I clearly have a file in my Box account with the word “budget” in the title. When I type “budget” in the search bar, nothing shows up. I’ve tried other search terms that should work and they don’t.  These files have been in my account for days and I haven't touched them and the search is still not working. They are spreadsheets and word docs, not PDFs.  Please help me fix this. The search is completely nonfunctional at this point. This is the main barrier preventing me from recommending Box to my entire team.   

Forced by Box to migrate to Box Drive from Box Sync, i can’t find a way to define where my box folder is, i need this to be on an external drive where i have plenty of space available, just like i have it with BoxSync. I have 2 workstations that i need to do this, one on windows and another on OsX. please help.

En el enlace de los videos para escucharlos en español, no funciona, ¿Que puedo hacer para escucharlos en español? me dice que el enlace esta eliminado o no disponible y que contacte con el servicio de soporte de box

Ich soll bei der Anmeldung einen Code eingeben, erhalte aber keine Mail.

 Hi,I am currently on an Enterprise trial subscription as an administrator.However, I encountered a 'Storage limitation' notification while uploading data (as shown in the screenshot below).Shouldn't this plan offer unlimited storage? 

Hello. I have been using the free box account and recently accepted an invite from my organization’s admin to Box Enterprise. I see all of my folders I had in my free account and even see the note on the side that says how many files are in the folder, but when I click on the folder I don’t see any files. Where did everything go???? Help please!

Please can anyone tell me what is the meaning of this “There was an error processing your request.Your account needs further verification, please submit a ticket at support.box.com.” Trying to open a new Box account separate from current one and got this message...

I've been stuck in the old file system on windows since June and cannot contact support, I generate the logs but there is no option for me to contact with support. Any guidance would be ideal

I consistently have this same issue with box. Could you please remove this email from your suppression list. She is not receiving the confirmation email needed to make an account: <personal information-redacted>

Attempt to open file sent result in error  “Oops there was an error.  Please try again later”  going on 4 days need file.

お客様とBOXにてファイルの授受を行っているのですが、一部お客様よりBOXにログインできないとご連絡いただいております。 ログインの際に 通常とは異なる画面が表示されております。 ※画面のコピーは添付しております。 対応方法をご存じでしたらご教示いただけないでしょうか。 なお画面発生までの流れとしては、以下の通りです。 対象お客様のBOX利用開始に伴い招待メールを送信→お客様にて招待メールのURLから登録情報設定→利用開始するため、BOXのログイン画面へアクセスしようとすると添付の画面が表示される 画面には「確認メールが送られています」と表示されていますが、お客様に確認すると最初の招待メール以外BOXのメールは届いていないとのことでした。

Can you disable 2FA so he can be able to log in and set up again? Thank you!