Support Forum

I am trying to make some admin changes and am not getting the 6 digit codes sent to email. Can you help? Thanks in advance.

I upgraded and some of my files are gone. How can I get them back? I don't have a backup so I'm in big trouble.

One of my 7 users on my box.com account is never receiving the confirmation email. I am an admin in our org and can search through all of message trace and the email is never being received on our side. I have tested by creating other users and the email from [removed by moderator] does go out. I also tried by using a different email address for her, and also tried deleting and recreating the user within box.com. I saw other posts that suggested a suppression list is the issue and to create a ticket, however I see no other way to create a ticket. Thanks for any guidance.

Here’s my story:I sign up on box.com I fill in all information. I go to upgrade page, choose my plan. Your form does not accept any of my BUSINESS debit or credit cards, my VAT number, and other details. I try to contact support, only option is this forum (https://community.box.com/). I try to start a question, you suggest me to contact you via https://www.box.com/pricing page I contact you there, you tell me that I need to contact you on the https://support.box.com/ I go there, it forwards me to the community forum (https://community.box.com/) I ask chat agent to contact me with human, and it ask me to ask itself again. Now I am stuck in the loop.I am sorry, but if you call this a good system, you are extremely illusional.I do not understand how you make money, if I am as a regular customer - fail to give you money.Will I use box.com after this? Nope.

I just created a new Box account with 3 seats.  my admin account users one seat.  How do I create a new user and assign one of those seats licenses?  When I try and add a managed user it want to complete a purchase of another seat.

The Box Drive migration took all of my files from being held locally to now being on Box.  Also since the migration I am now over my 10 gig limit and cannot use the service properly, when I was not before the migration.  I tried deleting some files but they were not recognized in my storage used.  There are files that were not transferred over in the migration and they are not represented on the website.

Hello Box Support Team,I am unable to log in to my free personal Box account due to a Google account association issue. I would like to request either (a) removal of the Google account association so I can log in, or (b) complete deletion of the Box account.## Situation- Password reset via https://app.box.com/reset completes successfully and I receive the reset email.- However, when I attempt to log in (via Google sign-in), I receive the following error:  "We found an issue with your account  The Box account <r***@***.com> is already linked to another Google account.  Log in to <r***@***.com> and remove the association to continue."- The error tells me to log in to my account to remove the association, but I cannot log in in the first place — this is a circular block.- Email/password login is also blocked: entering my email address on the Box login page redirects me to the same error without showing a password field.- I am also unable to use the standard support form at htt

I just signed up with 3 user Business Account, and I am the only one user but 3 of 3 seats are used and cannot add any user.  and even Managed User tab, there is only one user which is myself.... But goes insight tab, it shows 2 seats remain and 1 managed user.  How can I solve this?

I got an end of life notice for Sync.  Found a help page with contradictory advice: 1. installing Drive automatically uninstalls Sync. 2. Prerequisite for Drive is sync not installed.  How do I safely migrate to Drive?

I need support with changing my accounts sign in phone number for the two factor authentication. 

Hello,Is there any way to download the entire directory tree in text format? I would liek to organize my folders and sometimes i have same file in different folders, so i would like to download my entire tree of files and files name, to then categorize it better. Regards,Alio 

How can I restore a folder with the size of 30GB when the free space is 13GB only?How is this even an issue?

How does someone get live support for this paid service? The FAQs and help guides are not substantial enough.

How do I resend an activation link? I brought on a new team member and invited them to box, but they did not accept the invitation in time and now I can’t see how to re-send them the invite link.

So we’ve successfully created a flow trigger in salesforce which will create a box folder structure of 6 folders when a particular object has a new record created. It works fine with a user using the UI creates a new record, the flow trigger triggers, the 6 box folders will be created and associated with the corresponding record and is viewable by the user..However, when I try to migrate in the 15-16K historical records (to which we also need those 6 box folders created, associated with the record, and viewable to users), Box seems to fall down, and will inconsistently create 0-6 folders for each record.We’ve also tried to create an independent script to do the same thing and have it run after the fact once all the historical records have been migrated. It will run for a time but will eventually return  a 400 : Bad Request error and stop, restarting won’t allow it to finish, likely because of a partial record, which if you try to delete and restart, will run into commit issues.Anyway h

Good evening.Every time I try to log in, I am prompted to reset my password. Once I reset it I am unable to log in. I am blocked from accessing my company’s files.

I just upgraded to Business Plus after upgrading from the 100 GB version. All of my old files are now missing. Help!

I need my MFA reset for my account--not this one (I had to create this one to access support), but for my other account. I cannot log in due to not having my MFA device anymore.

My Box Drive desktop app suddenly started showing this error message one day: “Unable to log in. Box Drive was unable to access the Keychain to securely store your login details. Please ensure Box Drive has access to the Keychain and log in again.”I have tried logging in several times, but I still cannot resolve the issue. The app keeps showing the same message and does not let me complete the login process.Has anyone experienced this problem before? Any suggestions on how to fix Box Drive’s Keychain access issue on macOS would be greatly appreciated.

Hi,The company I work for needs Box’s most current SOC 2 report and related bridge letter. We don’t know who our account representative is as we have never communicated with them, please help. 

The Knowledge Base was useless. Tried phoning Billing to no avail, long hold, had to hang up,  Have been on hold for as of now for 53 minutes waiting for Sales, No more Live Chat available either. I had a record drop yesterday and am heavily engaged in promotion therefore it’s disastrous to me that I cannot  change the .wav file sharing status from READ ONLY (i.e., Listen only ) to DOWNLOAD. The DOWNLOAD bitton is grayed out. This inferior customer service can be catastrophic. I wonder what cheap skinflint or heartless, cheapskate corporation owns Box.

My hard drive space is dwindling and as far as I can tell there is no way either through the desktop or browser to see all folders marked for offline use in one place.  Using MacOS.

We are in the middle of our CMMC / NIST 800-171 audit and they are requiring a shared responsibility matrix FROM Box.com.   Is there somewhere to download this type of Document.   We are on the FedRamp service but am having trouble finding any documentation on Box.com FedRamp and responsibilities.

My previous intutition used box. I have moved on to another institution. I forgot to export a specific set of files which are now extremely important to my current work, and I no longer can access my previous Box account. 

Please can anyone tell me what is the meaning of this “There was an error processing your request.Your account needs further verification, please submit a ticket at support.box.com.” Trying to open a new Box account separate from current one and got this message...