Support Forum

Bonjour .Jusqu’à présent, je faisais une sauvegarde de sauvegarde avec l’outil Synology DRIVE.Avec la nouvelle version de box, mon synology drive ne voit plus le dossier “BOX”.Le support Synology m’indique de créer un dossier, par exemple BOX dans mes documents ou n’importe où sur le disque dur .Or quand je vais dans préférences dans box, la seule option pour la destination est le nom de mon mac soit “Macinthosh HD” …Quelqu’un peut il m’aider s’il vous plait ?

The Box mobile app consistently slows down within minutes of opening, freezes, and then crashes. Several of my colleagues are experiencing the exact same issue. We’ve already cleared the cache, reinstalled the app, and verified all device permissions, but nothing helps. Additionally, uploading photos from mobile fails every time, even when using the direct-save photo widget, the app freezes or crashes immediately. This level of instability is disrupting our daily business operations, and if there isn't a viable fix soon, we will have to switch to an alternative platform.

I created a business account Monday and have tried everything in this forum to fix this issue but nothing has worked--- I’ve cleared all cookies and caches, removed all extensions/plug-ins, tried different browsers (including private) and have updated all software/browsers to the newest versions, restarted, and modified filters correctly. My search engine will not populate ANYTHING-- I want to see text snippets (keyword searching to show text that are in files) but any search--no matter the word-- won’t show any results at all (even if it’s the name of a file I have!) All my files are text-searchable. I need direct support with my account-- a phone number or admin support to take a look at it because nothing has fixed it.

Please cancel whatever I signed up for (I’m crying)  

I used to be able to play video files in the app without any problem, but lately they wont load. They just sit there showing the blue file logo with the spinning white circle like they're trying to load. Im using my 5G instead of wifi as I dont have internet yet at the new place, so I thought it might be something stopping me from playing a video using mobile switchdata, so I used the wifi at work to make the files available offline. Well they still wont play.  Any ideas?

Quisiera recuperar mis archivos

I’m obviously not the first person to experience the search function not working.  I clearly have a file in my Box account with the word “budget” in the title. When I type “budget” in the search bar, nothing shows up. I’ve tried other search terms that should work and they don’t.  These files have been in my account for days and I haven't touched them and the search is still not working. They are spreadsheets and word docs, not PDFs.  Please help me fix this. The search is completely nonfunctional at this point. This is the main barrier preventing me from recommending Box to my entire team.   

Forced by Box to migrate to Box Drive from Box Sync, i can’t find a way to define where my box folder is, i need this to be on an external drive where i have plenty of space available, just like i have it with BoxSync. I have 2 workstations that i need to do this, one on windows and another on OsX. please help.

En el enlace de los videos para escucharlos en español, no funciona, ¿Que puedo hacer para escucharlos en español? me dice que el enlace esta eliminado o no disponible y que contacte con el servicio de soporte de box

Ich soll bei der Anmeldung einen Code eingeben, erhalte aber keine Mail.

 Hi,I am currently on an Enterprise trial subscription as an administrator.However, I encountered a 'Storage limitation' notification while uploading data (as shown in the screenshot below).Shouldn't this plan offer unlimited storage? 

Hello. I have been using the free box account and recently accepted an invite from my organization’s admin to Box Enterprise. I see all of my folders I had in my free account and even see the note on the side that says how many files are in the folder, but when I click on the folder I don’t see any files. Where did everything go???? Help please!

Please can anyone tell me what is the meaning of this “There was an error processing your request.Your account needs further verification, please submit a ticket at support.box.com.” Trying to open a new Box account separate from current one and got this message...

I've been stuck in the old file system on windows since June and cannot contact support, I generate the logs but there is no option for me to contact with support. Any guidance would be ideal

I consistently have this same issue with box. Could you please remove this email from your suppression list. She is not receiving the confirmation email needed to make an account: <personal information-redacted>

Attempt to open file sent result in error  “Oops there was an error.  Please try again later”  going on 4 days need file.

お客様とBOXにてファイルの授受を行っているのですが、一部お客様よりBOXにログインできないとご連絡いただいております。 ログインの際に 通常とは異なる画面が表示されております。 ※画面のコピーは添付しております。 対応方法をご存じでしたらご教示いただけないでしょうか。 なお画面発生までの流れとしては、以下の通りです。 対象お客様のBOX利用開始に伴い招待メールを送信→お客様にて招待メールのURLから登録情報設定→利用開始するため、BOXのログイン画面へアクセスしようとすると添付の画面が表示される 画面には「確認メールが送られています」と表示されていますが、お客様に確認すると最初の招待メール以外BOXのメールは届いていないとのことでした。

Can you disable 2FA so he can be able to log in and set up again? Thank you!

Recently I upgraded Box from free personal use to 3 users license. But after that, to search Folders or Archives is impossible, the tool doesn´t find my requests. I ve tried some filters, etc but nothing. I am clueless but without the search tool, the app is not  worthy for our organization.  

I need to change my email address because my email provider is shutting down. I couldn’t find a way to contact customer service directly. Looking forward to receiving advice/support.Thank you!

I have one user whom I have set up within BOX for an account. All my users should SSO through the system without issues and in the most part this is true.For one user however it routes him to a password field.I believe the issue is rooted in that he had previously set up an independent BOX account with the email. I have deleted the user once and currently remains deleted but when re-invited he still gets passed through to the Password entry field and not the SSO.As his original account was set up as a guest for a different site I don’t seem to have a way for me to now get the accounts to talk correctly

Some data that I used to store on Box got lost.I’m pretty sure it was there 1 year ago, but then I moved folders around and now the folders I copied from Box don’t have those files anymore.I’d need to get in contact to Box support and recover my files from ∼1 year ago.I’ll pay if needed, just help me recover my files!I can’t seem to find a way to contact Box support

It seems that Box may not be able to deliver SMS verification codes to mobile phones in China since last week. Several colleagues and I are experiencing the same issue.Our Box accounts are used to access folders shared by our client. Since we cannot receive the verification codes, we are unable to access those shared folders. All the files can’t be seen. Cannot access Box account due to SMS verification issue.Is it possible to switch the verification method from SMS to email or an authenticator app? Unfortunately, we cannot access the security settings page to make any changes.Any advice would be greatly appreciated. 

I shared the folder with the external user. When the user tried to log in, the Verification code cannot be received.  She can log in and access the folder previously, but now, the code cannot be delivered. Please help.

I am receiving a "storage full" notification on my account, but my actual usage is well below the limit. I still have plenty of available space, but the system is not updating or allowing me to upload files.Could someone please help me resolve this issue or force-refresh my account storage status?