I recently resubscribed to Microsoft Office 365. The box to integrate is grayed out. I have cleared the cache and cookies, removed and re-added the Box Tools, and the Office apps. The problem persists.
Solved
Microsoft Office Apps Greyed out
Best answer by MeshebaT
I was recently cleaning up my Downloads folder and found the Box Tools Installer. Once I opened this file the issue was fixed.
Hi
Welcome to Box Community, and we’re glad to assist.
In order to better discuss your issue, I’ve gone ahead and opened a new ticket. Please keep an eye out and a member from the Box Product Support team will get in touch.
Thanks for posting and we hope to resolve this as soon as we can!
I was recently cleaning up my Downloads folder and found the Box Tools Installer. Once I opened this file the issue was fixed.
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