Support Forum

I have a question regarding the box "business plan." I understand that box only allows 5GB per file on the business plan, and that's entirely fine. However, I am working as a system administrator for a small photography business with about 150-200 TB of images, with each image being about 10-40 MB. I was wondering if box will still uphold this promise of "unlimited storage". Or if we will have to end up paying extra for using so much storage.  I have seen other posts regarding the file size limit, but none about the actual limit of "unlimited storage."

Hi,  since yesterday, when I try to access Box I get this message. The manual reset does not work.  

My workplace has been using Box for the past few years. I logged in to day to work on some files and it appears that the entire drive has been wiped. We think there was an issue with who the admin was on the files. I can't find a support number anywhere.

After sending a signature request, is there a way to revise the request and change the signing order from Sequential to Parallel? Thanks  

Good day I have a user account registered and I would like to move to a managed user account. please can someone assist?   Thanks

Can I send a document using Box Sign to multiple emails but have them sign the document separately? I do not want employees all signing the same document. Thank you!

Hello, How does one link a video url in BOX? Thanks, 

Hello - my colleague is receiving an error that her storage is full so she cannot upload documents. However, when I look at her usage, there seems to be plenty of storage available: This is an urgent matter, as we are trying to share documents with a potential business partner ASAP. I don't see anywhere else to call/email so please respond as soon as you can. Thanks.

May company provide all user with box account, so I wonder if we also get box sign feature? Is there license type that does not include box sign?

I can add a user as collaborator using box relay. However I want to add a box group as collaborator instead. Is this supported?

If we install Box Drive on a laptop and the user marks files "Available Offline" on a file in Box Drive, what happens to that file if we deactivate their account and delete it? Can they still access that file locally?

It is possible to force users that shared link public to set a password?

It had been working for long time, but since today, files cannot be opened from Box drive. I can open from web. Download from web is ok.   

A shared folder is missing from my box and it is not in the trash. I have not deleted the folder, but maybe one of the accounts associated with the box has been deleted. Can I recover my folder?

Hello,  My account almost uses 8.4 GB space but console shows I am using 29.5 GB. Can you please correct this ASAP? Thanks. 

Hi, I just installed the box.app on my Macbook Pro, with Sonoma 14.1.1. After copying folders and files in the Finder, from OneDrive to box.app, I see the download animations for each folder but at the end, the entire list of folders is greyed out. Furthermore, when I click on a greyed folder, there are no files inside. I also logged into box.com on a Chrome browser and when I clicked on the root folder that I had created to store all the copies, it was empty and prompted me to upload files. I just set up the account for enterprise and I cannot add new users until these files are available. Please help. Regards,Duane

HI I want to be able to add users to our enterprise but because they are already users I am getting a notification.  how can I do this?

My folder that is named All Files has no files. But it looks like it has some files. Please clear my folder.

Hi, I am trying to add an email address to my account, but I am getting an error message that says "There was an error while trying to add NewEmail@email to your account." Thank you for your assistance.

My folder that is named All Files has no files. But it looks like it has some files. Please clear my folder.

Dear Support Team, My Japanese colleague attempted to access the system, but when trying to log in, a 2FA window appeared. Our support team has been waiting for the 2FA email, but it hasn't arrived. We have already reset the password, but the issue persists and access is still not possible. Please send an email to rectify this issue urgently to okuda@atac.co.th. Thank you very much.

Hi,   Box won't download as a drive on my laptop.  It pops up as a message saying I need to move the file, and then says I need to open a support case. Please help I've tried unistalling and installing again. Thank you,

I cant add a new user - I get the message "user belongs to another enterprise" but they are part of our organization - any advice?

現在、使用しているクレジットカードが使用できなくなるので 新しいカードを登録したいのですが、 どうすればいいのですか？

Has anyone attempted to monitor Box Drive for sync errors from a system standpoint? Currently, as an admin I have to rely on the user to see the notification and report it which is not reliable. It would be great if Box Drive actually logged errors to event viewer but I have not found anything there. There is the Box Drive log files but I have no clue where to start looking in those. I asked support what file those are logged to and how it gets logged and they refused to provide any help. The only other solution I got from our account manager was to talk to Box Consulting and pay them to build me a solution to monitor their app.