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Question

Cannot Access folders

  • May 23, 2025
  • 1 reply
  • 6 views

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Everytime I try to access folders (and I am signed in through my organization - a co-worker is sharing the folders, also signed in) that are shared with me, I get the message below. Why? How do I fix this? 

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1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Lisa, 

Welcome to Box Community and happy to assist! 

Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support. 

Thanks for posting!