Support Forum

I am trying to transfer files from one box account to another. While doing this, I accidently deleted my files. I'm trying to restore them, but only some restored. I need help from Box to restore all the files please. Please reach out to me. 

Hello, Could you please confirm if I remove an expiration date from a shared link so it remains always available, will this default to this way for all upcoming shared links? Or must the expiration date be set manually to never expire each time I want to share a link?  Thank you, Alison

Hello, I have a user with a box error not allow her to open Box for Office and edit via Microsoft Word. The image below is what is displayed when we try installing Box for Office on the web portal of box applications Troubleshooting steps we have completed: 1. Unistall Box for Office and Box Tools - Restart and Re-install 2. We have removed Box applications from the web portal and added them back, but Box for Office will not verify. 3. It works via another profile on Chrome so we know the Box for Office is working, but for some reason it will not verify on any of the Chrome profiles.

Hello, We have 6700+ share links going back to 2006. We suspect they may have been created due to an older Salesforce integration (all files uploaded to Salesforce were copied to Box, and then inexplicably had a public, no-auth-needed share link created) We've set our 'Shared links expiration' setting to 2 years (730 days) to try and clean some of these old Shared links. 1 month later and all of the old Shared links are still there. Also - files continue to automatically have public Share links created for them, attributed to an admin account that is for sure not creating these links. We've disconnected everything from Box that we can find, and yet the Share links continue to be created.1.) how do we get the Shared link expirations to start working 2.) how do we figure out why they're being created in the first place?

I cannot login because I believe I don’t have that email anymore

Hello, I have a user who is recieving this error while attempting to access the Box app on an Android s23. "Attempt to invoke virtual method 'boolean android.content.IntentFilter.hasAction(jav..." Can I get some help, please?

I am aware that we can edit a .xlsx using the 'edit as google sheet' function. But how we convert an xlsx file so it always opens as a google sheet and it appears as a .gsheet file on Box Drive?

Hi, Storage size shown is wrong. Can you help me please ?

Hello,   my Problem is with Windows 11 Pro 23H2 and Box Drive. Box Drive ask me often about Login name and passwort. I must write often new my account Data and the Box Drive then connect again. Can you please fix it and helb me?   best thanks. 

Only a few files remain (which you can delete if necessary), but despite that my Box Folder thinks it is full. Can you clear it out please? Thanks

I have replaced my phone recently and that info for my privat Account<personal information redacted> didn't get moved over. Can someone help me get my 2FA reset or disabled so I can set it up again?  Thank you in advance for your help.

Is there a way to automatically shorten file path names? I have hundreds of files that have long file path names and I am trying to upload them in File Explorer but their names are too long. I cannot manually adjust them because there are too many files that have long names and I tried to save them elsewhere but the issue persists. Has anyone run into this issue? If so, is there a way to automatically shorten file path names within the Box platform? I know other providers like Datasite have this capability, but hoping box has something similar that I can utilize. Thanks so much

hello,  My storage space is not correct. Account storage has reached its limit. Please do the needful. Thank you

We have a missing folder with dozens of file in it and it is missing. It disappeared a few days ago. It's not in the trash and does not appear on a search. How do we find and restore the folder? The folder name starts with ply23472...

I am trying to create a OneNote notebook through my Box but when trying to add it I get a message saying "Disabled by Administrator". I am the admin and went in to make sure "Box for Office" is listed as available and it is. How do I fix this issue?

Hi, Is there a way to get a notification email when files are shared so I can be aware if sensitive files are shared by accident?

Can someone please reach out to me to fix this?

Box is reporing 10GB has been used .However I have used much less than this Can you check please

I am unable to access USAfx.  When I try to reset my password it says it needs to be reset by an administrator.  Can you help with this?    Thanks

Hello, My account shows a wrong sizing GB (More than real) Thank you in advance for your help Regards

I am getting this error message when try to access information in a folder. I should have access to it as I am part of the team who created the information. This shared file or folder link has been removed or is unavailable to you. Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help. How can I find out the owner or open a ticket with Box support to fix the problem?

Hello!   I need to update the email address on my free account, but the email address I want to chage it to is already in use. How do I merge everything from the the email address no longer in use to the correct one?   Thank you so much!

Good Morning, I can no longer upload due to having reached the max storage size even after deleting 60% percent of the contents. Could you please run the script to correct my total storage size used. Thank you in advance.  

Good morning, I'm trying to log into an old account <personal information redacted>I enter my email and password and it asks me to send an SMS to a number i no longer have. I've changed my password twice but it always asks me to send an SMS. I'm locked out! I do not know what else to do!  

I'm able to login, however, I was invited to a new shared folder which requires stronger password requirements. When attempting to reset my password, the site informs me my "old" password is incorrect. I don't see any link to reset my old password, which I need to do before creating a new, stronger, password. Any assistance would be greatly appreciated.