Support Forum

I get this popup but  how do I actually ADD A USER (who works on my team, not external). There is no link that I can find.

We are excited to announce that we are running two live admin roundtables and one developer roundtable for thirty minutes each, with breakout sessions, at the end of Box Content Cloud Summit. Sign up here Box Solutions for your Industry - Join breakout sessions with Box industry leaders, and unlock solutions alongside your peers. Hear from customers across public sector, financial services, creative industries and life sciences. Empower your users - Box employees share how they power their line of business (HR, finance, marketing, IT, and more) with the Content Cloud. Developer Roundtable: Box AI API and Salesforce - In this interactive session, Fundwell by Riverpoint Capital will share how Box AI streamlines application processing with Box for Salesforce, saving hours of manual work. Register here now to secure your spot     Customer Testimonial     “We really appreciate these conversations. I think there's a lot of questions which we're trying to figure out and navigate, th

After downloading box, it was under "locations" but it has recently disappeared. I saw another forum where it suggested it may not be on fpe mode anymore so I ran the command "defaults write com.box.desktop MacMode fpe"  as the forum suggested. That did not work. I also tried deleting the app and redownloading it but that also did not work. Does anyone have any advice?

Hi,  At the bottom on my Box page, it says: 12.0 GB of Unlimited used   I have about 1 TB of documents and family history photos my Synology NAS.  Can I back up my NAS to Box?  Do I need multcloud?   Please advise, how to proceed.   Thanks in advance.   Ken Crossley

We are using a synology NAS to store files and transfer them to the Box Drive, through the API provided especially from the box to the synology.However, Box keeps disconnecting and doesn't finish the transfers.

My box has no files but says it is full.  Any help appreciated. Larry

An external vendor that I collaborate with has change phone numbers and is no longer able to use his 2fa method. Is there a way I can help this user change it with out him being able to log in? He does still have access to the original email address. 

I took 3 months off and everyone moved folders and locations of items. How do I reset my computers box to update to the changes? They show online, but it is not doing it automatically in my computers box folder. I am a graphic designer on a Mac. I need to access the items and not login online to get a file. 

The actual storage usage is about 1.5GB, but it shows that 9GB is being used. Could you please fix it? Thank you in advance.

What does this mean when the link is grey?

In my account it appears that I have used 13gb of 20gb but I look at the account and only a 1gb file has been uploaded, what could happen? Thank you

We recently had elections of new officers and I need to be removed as the owner and the new Secretary needs to be added.

We have two cases where documents were uploaded to box.com (Drive service) for which we received file id values. However when we attempt to preview the files using Box.com services, the files do not load. Our developer sees the files aren't available in box.com nor are they present in Trash. We're seeking support in investigating why these ids were generated but no file is returned that matches the ids. The files were created on 2024-04-15 and 2024-04-23, respectively. I can provide the File Ids if those are safe to post in this support intake form (please advise). 

Hi all, every week or so, I end up having to reinstall Box because I can no longer get into the Box folders. I've had this problem the entire time I've used my HP, although I've changed jobs so my Box account has also changed. It's getting really frustrating and time consuming. Anyone know why this is happening and how I can prevent it??

All of a sudden, Box desktop app stopped working on my MacBook. This is the message that popped up. "Box Drive has encountered an error at initialization that requires you to manually move aside your existing Box folder".  I had tried following the link which led me to some Terminal commands but could no fix thew issue. I already sent the log to Box. Thanks

Hi, A user for my company has run out of storage in their plan. We're currently trying to delete version history to free up storage. How long does it take for a previous version to be permanently removed and no longer count towards their storage limit? Thanks!

When I add fields to my form, how do I make them so that only certain assignees can see certain fields? That is, an assignee can still see that there is a field and a value, but if you're not the correct assignee, the value is blurred to you. If you are the correct assignee, then you see the value unblurred. I'm assuming I have to use the box shield? If so, how do I implement that. If not, what do I use instead. And, is there a limitation on which fields can be masked? Thanks.

Hi there, we want to be able to control sort order so that when our clients enter a folder they see the sub-folders in the order that we set. Any formal or work arounds that you suggest?Thanks.

I have a form. It has a text field for a company name. That text field will appear more than once in the form. I want every instance of that field to have the same value such that the user doesn't have to type it again. How do I implement that? Thanks.

I made a free account and logged in. The folder I need to access is: https://cfri.app.box.com/folder/164643139342 but I get an error that "Oops! We can't seem to find the page you are looking for!" Ideas? I'm 99.9% sure I just saw someone else click this link in the same paper and access the data. Thanks!      

Details: Windows environment. Using Box Drive and Box for Office. Issue: A few, not the majority, of my users have an issue where when they go to open a file from the Box cloud, the app is being fed the URL path to the file instead of the local relative path. We don't have anything configured in our Box system for this, and as I said it's just 1 or 2 users having the problem.Where can I look for what may be wrong? Are there any Registry keys I should be looking at? The answer is not having the user use the Sync to desktop option, because other users who are working just fine the same way are NOT using the sync to desktop option, nor is the rest of the organization. This seems to be something with just a couple or few of our users.Any guidance of what \ where to look would be appreciated.

Someone downloaded items but I am unable to see them. What could the issue be?

My Box files will only open in google docs or sheets. I prefer they open using Microsoft Word or Excel. Can you help fix this?

I am unable to get the 2 factor authenticator. I am in need of my back up code. How is this attainable?

Help! For one of my documents I sent for signatures the signature log populates but the original form does not have the signatures populated where all my other documents do. How do I fix this?