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Question

I'm getting an authentication error in my Box application with JWT authentication.

  • May 23, 2025
  • 1 reply
  • 10 views
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I created a JWT-authenticated Box application with a free account.

The administrator then approved the application, but when I run the API, I get an authentication error.

When I check the Box application, I don't see the Service Account ID and the enterpriseID is "0".

Please tell me why the service account ID is not displayed and why the enterpriseID is 0. Also, how can I avoid authentication errors?

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 23, 2025

    Hi there,

    Welcome to Box Community and glad to assist! 

    Looks like this query should better go to our Developer team through forum.box.com. Rest assured that a member of our team will get in touch to address your query. 

    Thanks for posting!


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