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I created my account via Google and therefore do not have a Box password. When I go to my account settings and try to create a password, I get an error stating there was a problem creating my password.


I have a client who has sent me a file to review and I cannot access it because it is telling me I need to upgrade to a strong password and when I go to do so it asks for my old password, which I do not know/have.


Can someone please help me gain access to this file?

Hi Chris, 


Welcome to Box Community and glad to assist! 


You may follow these steps to create a new password. 


  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

  2. Check your email, you will receive an email with a link to reset your password.

    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.

    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.

    • Also, check your spam folder in your email client for this email.

Hope it helps! 

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