Support Forum

  Hi,   I have created a Google Sheet from Box but I can no longer 'Protect Sheet' to prevent collaborators from doing any editing. I only want them to open and view the contents via Google Sheet.  The 'Protect Sheet' feature is not available when I open the Google Sheet  from Box. Please assist on this.   Thanks, Faith

親愛なるサポート。 ストレージ容量はリセットされません。スクリプトを実行してください。

When I click on either links provided in BCP FAQ the below page shows up Kindly provide me with links to access these courses as soon as possible.  

Hi, a shared collaborator folder has disappeared but not been deleted by any collaborator. We have checked all trash boxes and history but there is no trace of the folder. How can we retrieve it?

I use BOX that is managed by my client. I am a co-owner of the BOX, however I have not been able to invite my colleague to BOX since mid of April. All the co-owners in my company have the same problem. Please resolve this issue as soon as possible. Kind Regards, Junko

In this YouTube tutorial by Box 1 , at minute 1:58, they demonstrate a popup modal with a Box Sign embedded. It seems that this isn’t an iframeable_embed_url because the Cloud Game widget doesn’t pop up. When I use the iframeable_embed_url in my own modal, upon a user signing, instead of the user being shown a screen that says “Finished. Thank you for completing the request” like is shown upon sign completion in the YouTube tutorial, the Cloud Game widget pops up again. When the user completes this game (for a second time now), they then see a blank screen. This makes for a poor user experience because the user has no indication of whether or not their sign was successful. Is it possible for me to embed the embed_url into my modal instead (seemingly like what is done in the tutorial)? It seems like if I do so, the user won’t have to deal with the Cloud Game and weird sign completion experience. If not, what must happen for the user to be shown the “Finished. Thank you for completing th

We are running an automation application that uses box api to download / upload files from specific box folders. It works well before today morning, but stopped working since today afternoon. Anything wrong?Below pieces of log information for your reference.[2024-05-15 15:54:15,475]-INFO-[bla-start.py::__main__::<module>::line#:773] - BLA system started successfully![2024-05-15 15:54:16,494]-INFO-[bla-start.py::__main__::bla_monitor::line#:89] - Loop[1]: start to monitor Temp folder for request files..."GET https://api.box.com/2.0/folders/261390481639/items?offset=0" 404 324{'Date': 'Wed, 15 May 2024 07:54:18 GMT', 'Content-Type': 'application/json', 'Transfer-Encoding': 'chunked', 'x-envoy-upstream-service-time': '239', 'box-request-id': '043f4f2a94110fe33bcdb03379c5a4c92', 'cache-control': 'no-cache, no-store', 'strict-transport-security': 'max-age=31536000', 'Via': '1.1 google', 'Alt-Svc': 'h3=":443"; ma=2592000,h3-29=":443"; ma=2592000'}{'code': '---ound', 'context_info': {'e

Hello  I cant reclaim space in my account. I have deleted everything and it says im using almost 30 GB with an now empty account. Can i please get help I need the space for a project today Storage Used 27.3 GB of 50.0 GB  

Hi team, I'm an IT from Playstudios. With over 300 Box users we consider ourselves a fairly big customer of yours. The problem is, right now we have plenty of 3rd party managed users with our company's unlimited Box storage licenses that they never touched (mostly 0KB of use). We want to convert them to collaborators/ unmanaged users without having to grant all their access permission to shared folders again. This will help us a ton to optimize our business costs (each of their licenses costs over 300$/per year) Thank you in advance for your support and hope we will have a proper solution to this problem since we really love to use Box

CAN SOMEONE PLEASE GET THIS QR CODE TO SHOW UP.  I CAN'T SET UP 2FA AND I WON'T USE THIS WEBSITE UNLESS ITS FIXED.

Hi, I am trying to have predetermined signatures for names and title in box, but I can't find an option. Is this something that box does?

Even after deleting all data, there is still no free space for uploading. When I check my account details, it shows that 99.8GB out of 100GB is in use, but I am not actually using it.

how do I talk or communicate with a support rep?

「管理コンソール」→「ユーザーとグループ」→「外部ユーザー」に 外部ユーザーの追加項目が表示されない。     通常通りにフォルダーから追加すると管理アカウントとして登録される。 外部ユーザーの追加が出来ない。

Hello, I am not receiving the reset password email. I have checked the junk/spam folder and nothing. Is there something wrong on your side? Please resolve this issue of mine as soon as possible. Thanks

Hello Box Community, I am currently working on a project that involves downloading audio files from Box using an audio URL. My process involves authorizing with Box using OAuth2 and then attempting to download the file. Here are the steps I am following: Authorization: I am using a POST request to authenticate with Box using OAuth2. The request includes the following parameters: grant_type, client_id, client_secret, box_subject_id, and box_subject_type. The authorization process completes successfully, and I receive the access token. Retrieving File Information: I use a GET request to the following endpoint to retrieve the file information: https://api.box.com/2.0/shared_items?shared_link=${shared_link} This request works correctly, and I am able to obtain the file ID and other details. Downloading the File: I attempt to download the file using a GET request to this endpoint: https://api.box.com/2.0/files/:file_id/content?access_token=${accessToken} I ensure that both the access

I have a 50Gb storage allocation. I had around 44gb of data in my Box. I accidentally made all my files "available offline". That apparently caused my storage amount to increase and exceed the allocated storage limit to the point that my files no longer synced. The "Problem Items" box had the message that I had exceeded my storage allocation. To fix the problem, I reversed what had been done and changed all files and folders back to "on line only". Unfortunately that did not fix the problem. Then I removed all of my files and folders from BOX to empty it with the idea that I would put them back once the account shows zero data stored. That partially worked. Used storage was reduced but stuck around 30Gb. Two days later, account still shows almost 30Gb of used storage in there! Upon research I found that according to Box: "Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect o

When I open the Box Sign sign-in page, I cannot proceed past the screen displaying the Box Sign icon. What could be the cause of this?

Cannot create an account How should I register a company account for an email address that has already been invited by another company?

Unable to log in although have a user name and password

My work account has been deactivated, with no notice, and the administrator is longer part of our organization.  What do I need to do to reactivate it? <personal information redacted>

Any movement on the Adobe Bridge - Box Drive compatibility issue? Half of my team work on MacBook Pros with the M1 chip and we are heavily dependent upon using Bridge with Box Sync for creating contact sheets or finding our image assets. I know Sync isn't supported on the M1 chip but without Bridge finding the Box Drive files, we are at a precarious standstill. I don't want to have to move away from Box but if we can't resolve the issue, that might be our only alternative. Has anyone found a suitable workaround? thanks in advance

Sales

Box Drive - it appears that only some folders/content within folder is not shareable with BOX Drive.  I can get a shared link from the web browser version, but not through BOX Drive.  This is not all folders/content, only a select few folders.

I create a new folder on my mac, using box desktop software. I try to rename it. But the new name does not "stick" - and I have rename it (sometimes a few times) before it stays.  Anyone know how to fix so folder rename sticks first time?