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Question

Storage incorrectly reporting as Full

  • May 23, 2025
  • 1 reply
  • 7 views

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My Storage is incorrectly showing as full despite empty trash bin and current files and folders occupying about half of total storage. I'm unable to add files to storage despite multiple file removel. Please help. What can I do to 'reset' or set storage to it correct value?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Mario,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!