Support Forum

Email is selected - Default email is stated.  But returns an error (it's the default email so it can not be wrong.)

I’ve removed all the data from my account and emptied the trash, but the amount of storage used is still 16.2 GB. Could you please delete any remaining files to reset my storage to zero? Let me know if you need any further adjustments!

When I upload a large file (16GB) using the Box API, I often receive no response from the Box server for more than two hours. How can I resolve this issue? The authentication method is JWT

The option for "Restrict collaboration to within <Organization>" is greyed out. The account that I am viewing this from is a co-owner of the folder. The account that owns it is an API account so I cannot login as that account. We do not have an enterprise level collaboration restriction. It is only on these folders created with API calls. How can I remove this restriction? 

Good Morning. I need a password required in order to access shared files, but I am logging in through my GMAIL and it will not allow me to add a password on my account profile even after the password reset.  Thanks

Currently there is a shared folder from one organization and one that I maintain. In theory, the data should be the same, yet I have to manually copy data from one folder to another.  I know it is possible to sync data from Box to a local drive, but how can I sync folders from different users?

I keep getting a message “not enough space” when trying to upload files. I’ve only used 2.39gb. This has happened before and support was able to run a script to reset the count. Can this be done again?

Box storage capacity is showing almost full and it is not. Please run the script to fix this.

We are having trouble transferring administrative rights because the Box administrator has left the company. Kindly Could you please advise on how to address this issue?

My storage capacity is full and have almost no data. Plase reset the storage capacity.

At least once a week, Box Drive always crashes. I'm running it on an AMD  Macs M1 running the latest macOS Sonoma. It has the latest version of Box Drive installed.  Once it crashes I can restart it with no issues. Just very annoying. It resets my find shortcuts as well and can create issues with open Box folders. I've tried a full uninstall/reinstall of Box which hasn't resolved the issue.

Hello,  I would like to know the backup procedures for our company's data stored on Box. How frequently does your company take backups of our data stored on Box? Additionally, could you please let me know more about restore. If possible, could you please share the back-up and restore policy? Regards Yuvraj  

I have an individual account, using google to sign-in. I'm unable to change, or create a password. Every time I get an error when trying to create a password. I cannot change the password since I don't have an existing password.  I have a folder I need to access and it requires me to have a strong password, but I cannot do anything about the one I have (or don't have..)  

Hello,  For two days now, I have been unable to access the materials sent to me, despite the best efforts of our IT team. When I try to download I am told I do not have the requisite permissions and must contact the Owner. When I try to open the PDF I am told that I do not have rights to this content. I have reached out via email about this problem and was simply sent the link to "work together" in the folder again which did nothing. I need to access these materials ASAP.  Thank you

Whenever I open the application on my device, it takes me to go login online. After I login online, the application loads and then it shows an error. Does anyone know what the issue can be?

Hi,thereI have a question about Box Tools. All the contents in C:\Program Files (x86)\Box\Box Edit were deleted, leaving only the Logs folder. I suspect this may be due to an update.If anyone is aware of a similar issue, could you please let me know? Device Specifications:Edition: Windows 10 Pro Version: 21H1 OS Build: 19043.2604Best Regards

I used to be able to access my box through my school portal. I've since graduated two years ago. I was able to continue to use the portal until today. Today, for the first time, it displays "invalid login credentials" and doesn't allow me to log in. I logged into my personal free account to post this question to the support forum: How do I access the files stored on my old school profile? I'd like to offload them or transfer them to my personal account. Thanks for your help!

Had box installed, was working fine.. new version came out and now i'm getting the following error ..tried uninstalling and reinstalling the msi .. same error. 

確認メールの再送信をお願いします。

お世話になっております。 新規ユーザーに招待のメールを送っているのですが、メールが届かないです。 一度、遅れたものの、リンク切れになってしまい、再度招待メールを送信してるのすが、届きません。迷惑メールなども確認しましたが届いておりません 恐れ入りますが、解決策をご教示お願いいたします。  

Whenever any user accesses the file and make changes, a copy of created upon each update.how can this issue be resolved.

Hi,  Is there a way to show the content picker in a seprate window like modal via javascript?  i want to integrate it in my application to download files from content picker. i have completed Oauth authentication and get access token but unable to open Content picker in new window. and also using npm i am unable to access content picker. using via CDN like this const { FilePicker } = window.Box; constfilePicker=newFilePicker({ container:'.file-picker-container', clientId:Client_id, token:accessToken, chooseButtonLabel:'Select Files', selectType:'file_and_folder', onSelected: (items) => { console.log(items); }, }); filePickerRef.current=filePicker;unable to open content picker screen and also suggest how can i download file from it Thanks in advance,

Hi, My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account? As you run the script manually, you should have provided an option or a tool for us to run the same script to avoid future issues.  Please look into this matter with utmost urgency. I appreciate any help you can provide.

■SSOWhich is SP-Initiated or Idp-Initiated when implementing SSO? ■Impact on existing user accounts・I would like to log in via SSO when logging into the BOX area, but is it possible to do so?- Our company uses an "external user" (email domain other than our company), but will the "external user" log in via SSO? Or will I be unable to log in■API supportOur company is not aware that your service is linked to an API, but is there a way to confirm that there is no API linkage?■costAre there any additional costs incurred for SSO■documentIs it possible to provide materials such as the flow of changes and procedures for switching back?

I recently used my Box account to upload a few files from my computer. However, I have to delete them for some problems. Even after I deleted all the files and also from the trash, it shows I am using 523 MB, which is not possible, since the "Get started" is only 1.8 MB. Could anybody please tell what the issue is? Thank you.