Support Forum

Kindly solve as soon as possible

I clicked on an eBook link and it downloaded to my box app,. I have tried everything to get rid of it but there is no option to drag it or right click for the trash. it has the option to 'leave file" but that does nothing. I've tried via the app and ive also tried on my pc. What am i missing? Please help. 

Okay, so starting yesterday, is anybody else suddenly unable to post comments on PDF files using Adobe Acrobat for Box? Every time I try to post a comment, it comes up with a little red error box that says "We were unable to post your comment, please try again." I've tried signing in with several different browsers, but it didn't help.

I am unable to lo into Box. I have Evermusic linked to Box. That app could not access my account. I changed my password twice. I tried to log in again on the music app, the Box app and on Safari and I still cannot log in. Thanks.

I want to add  a user as a viewer but cannot. Could you suuport? ①Group adress regiter：Invitation does not reach ②personal adress ：Invitaion reaches but the link is always out of date ※The invitaion is send and acessed in less than 10 minutes but it is out of date.

MY PAYMENT WAS DUE ENDING THE MONTH OF ABRIL/24 BUT FOR SOME REASON IT DIDNT GO THROUGH, IT HAPPENED LAST MONTH AS WELL BUT DURING THE FOLLOWING WEEK YOU GUYS PASSED THE PAYMENT SUCESSFULLY. HOW CAN I MAKE THE PAYMENT FOR THE MONTH OF ABRIL

I try to dowloade file, but it's show "Problems downloading archive"  How can I do?? I try other browser, Chrome,Edge,fire fox but it does not work.

Hi Team/community, we're currently working on how we can copy and move file from one folder to another in box using react.  I've seen lot of articles but nothing seems to be helping. I wanna know whether if its possible to do copy and moving file from react.

Hi! I am unable to add users (both internal and external). I am the owner of the folder and have removed 3 members (thinking it might be a capacity issue) to see that I am still unable to add other users.  I tried inviting the new users from a different browser but the error persisted. Please see attached the error message I receive after I try inviting an user.  <personal information redacted> Please advise. Thank you!

Dear Support Team, I am one of the co-administrators using your service. Currently, I have access to the administrator console, but I am facing an issue where I cannot add new licenses or users. Specifically, the buttons for "Purchase License" and "Add User," which should normally be visible, do not appear on the console. Regarding this issue, I have the following questions: 1.Despite having co-administrator privileges, why are the options to purchase licenses and add users not displayed?2.What steps should I follow to enable these functionalities?

My account is full, but I had deleted a lot of files days ago.Please, run script to correct free space. Thank you.

Hi, I recently got a new computer (MacOS Sonoma 14.5) and updated from Box Sync (what I used in the past) to Box Drive. 1. What is the difference between pressing the cloud icon to download something in `Box Drive` (which I did for all top level folders), vs right-clicking in Finder and clicking `make available offline` for each folder? The wording between the seem redundant 2. When I installed Box Drive, as expected, it uninstalled Box Sync. However, the archive folder it made, seems to be identical to the Box Drive folder; they both contain everything. Is this expected behavior?

Due to I miss this verification mail, I currently cannot login BOX in using the verification code. How can I do the next step?

Hi, I would like to create a fold in box but the "New" is greyed out. I am unable to create a new folder. Whom should I contact for the new folder creation? Thanks.

I tried to create my password because a folder where I was invited required the stronger password. But I get an error when I tried to do it by "my icon" -> "account setting" -> "create password", I get an error. What should I do it?

On my MacBook Pro the icon in the menubar is greyed out and won't respond when clicking on it. I tried restarting and reinstalling Box.

You can no longer add users.The "Add User" button is not displayed on the "Users and Groups" screen. I was able to add it without any problems until last month.I also checked with the administrator, and they have not changed the permissions.The authority will be "Co-Administrator".Please note that the procedure has changed due to the UI change. Please tell me the solution

If I want to invite a collaborator who is already collaborating on a different project form a different account owned by a different organization, how will the person log in to this account? Will the projects form different organization appear on the same page for this user and can the user move items from one project/one organization to another?

Storage information is incorrect I'm not using capacity The specified capacity does not increase even if the file is deleted

I'm the "owner" of several folders - we had an employee leave last year or 2 years ago - i need to remove her as an editor / collaborator - will I loose the files she opened and created and worked on?  I'm trying to close out her account.  thx

using translation tools In this account, even if you delete files in a folder, the storage capacity will not decrease. Please respond accordingly.

My account is almost full but I had deleted a lot of files. Please, run script to correct free space. Thank you.

I bought a new phone and now I cannot access usafx because the code is being sent to my old phone. How do I get it to send to my new phone?

Only your personal BOX drive will be updated, and other people's BOX drives and boxes on the web will not be updated. Updating the folder has already been tried by right-clicking. If possible, I would like to receive an answer as soon as possible.

Inadvertently I have made some adjustment to my settings which means that when watching a video it displays only on a very thin band across the centre of the screen. The font seems to be very large too. Maybe I have adjusted the resolution accidentally? Any advice as to how I can see a larger preview of the video? I have been able to enter full screen mode by pressing the "f" key but when I exit that screen I return to the miniscule pane displaying the video. Any ideas as to how I resolve this?