Support Forum

I'm signing in with Google, so don't have a password, but I'm trying to access a shared file that requires a strong password. When I try to create a password I get an error. This is urgent, and every post I see on the topic says someone will reach out directly.

Hi, My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account? As you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future.  Please look into this matter with utmost urgency. Thanks in advance

When sending an invitation to a new collaborator I received an error message- "you can not invite a deactivated user to collaborate". How can we resolve? Thanks

Hi all,    The admin for our Box enterprise account was the previous owner. Instead of migrating ownership to a different account we would like to change the name of the admin account to (Box Admin) in the account settings.  Would this then changed "Owner" name displaying on the folders?      This is where I plan on changing the name of the Owner/admin.    Would the owner's name in the folder properties below change if the name of the admin account was changed in the picture attached above?      Thanks, 

My Company is based on Tokyo, However, I took the invoice of the date is incorrect.  I want to take new one of JST.

Up until last Friday a user was able to log into Box with out issue. Now when the user tries to log in they receive the error below. We have cleared their cache and reset their password.  Any thoughts?

Box Individuals What is the maximum number of external collaborators?

Hi I have shared a link to group of people from box, but I have been informed that the song file has been removed, with this message coming up on the link 'This shared file or folder link has been removed or is unavailable to you" However the file has not been removed and is still in my Box Folder, so why is the link that I was given now not coming up?Please if this can be sorted as soon as possible 

I am missing several folders and files. Can you help recover them?

A file have been working on has disappeared and is not in deleted, I worked on the file yesterday has anyone else experienced this are you able to recover files 

Please help at your earliest convenience -- need to contact support urgently with a question. Thank you!

Some of our folders have disappeared in box online. We changed the owner, but left the old owner as co owner.

Hello, I created and am the owner of a folder in BOX, but when I went to search it up a few days later, it wouldn't pull up. I then manually dug through a few folders to find it. It is not in trash, but it won't pop up in the search bar. Help?

Hello,  We have an account that was used for a trial. Now when we try to log on it says Buy Box today to access your account Your trial has ended. There is no option to downgrade the account and no way to sign in. Can you please instruct us on how to resolve this matter? 

kindly run the script to correct disk space and file count. <personal information redacted>

While uploading a large batch of files thru browser, we encountered error messages on upload (no specific info). The file/path names were long, and we would expect the upload to fail with a message, but they uploaded anyway with truncated and derived filenames." IPTREA~1.PDF" User had to manually rename. As some of our content is regulated, this may be considered a modification to the document.  Is automatic truncating and renaming of long files normal behavior, and/or is there a way to configure settings to avoid?   

Hi, I am reaching out on behalf of my organization. Our company was acquired and I cant seem to locate any of the files that we had uploaded on the box. I need help recovering my office files. Please help. 

Hello, I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. I am unable to set up my password. Please help. Thank you.

I changed from Box Syn to Box drive and now I am not able to seach using Windows Explorer which is a must for me. I am trying to search using the Box Seatch toon on my toolbar but too many files with the same name. is there a possibility to show and display only folders on this search not including files? Are there any filters or logics i can use on this tool? + "" OR... etc? Thanks 

Hello, I've received an invite to collaborate, and when I accept I'm redirected to a "Create Your Account" page. When I fill my information, I only get a "There was a problem completing your request. Please try again". I would appreciate any help. I've tried using other browsers, machines, clearing cookies and different networks as well.

I am the administrator of my company and have been trying to add Box to my Office 365 Mac desktop apps and it is saying that I don't have access and I need to contact the administrator - I have been through the online support and there is no solutions as all third party sites have been enabled and I still haven't gotten any access. Where do I grant access as all the pages have been unhelpful. 

Hello!My storage is filled up by 9.8 GB, but in fact I've uploaded only ~1.5 MB. Could you fix this issue? Thank you in advance.

お世話になっております。ユーザーを追加することが出来なくなりました。「ユーザーとグループ」の画面で「ユーザーを追加」のボタンが表示されません。先月までは問題なく追加出来ておりました。管理者へも確認しましたが、権限の変更は行っていないとのことです。権限は「共同管理者」になります。UIの変更に伴い手順が変わったのでしょうか。解決策をご教示願います。

I cannot get into my Box because I do not know my authentication code

I wish to share a folder with a partner, but keep getting an error message telling me that the user has been deactivated.