Support Forum

Hello, I signed up via my campus SSO (linked to gmail) and when I try to change my password (I currently have no password) I'm not able because I have no current password. The party that invited me has a strong password requirement. Please advise how to resolve this.

Support team, I need you to run a script for my account to fix the data inaccuracy issues around my storage size. Thanks in advance.

Nothing happens when I click on the Box link I set up in Windows Explorer. If there isn't a way to get it to sync again, how do I delete it so I can re-add it? Any help would be greatly appreciated!      

Hi, I'm trying to upload files to another users Box account but it keeps popping up with "account storage limit reached" even though I am only using 1.8MB of 10GB. I've seen in the forum that people with similar issues have had it reset but is there anything I can do to sort it from my end? Thanks

Is it possible to restore folders that were accidentally deleted by children and are very important for work on 21/3 and are not in the recycle bin and occupy a place of the total space..And thank you very much .

The Google Sheets timeline that can be used on the Google Workspace screen for certain users is not displayed on the BOX and cannot be used. Available to other users. You can edit Google Spreadsheet timelines created by other users. How can I enable a specific user to use the Google Sheets timeline?

There is some missing files in the subfolder. But the main folder shows there is xx number of files in the subfolder. When opened subfolder, it is empty and missing. Please help.

Hello box support team, I deleted all files and cleared trash, but storage capacity is shown as using 26GB+. Could you fix this problem? Regards,    

I have tried deleting the cache, changing browsers, restarting the PC, etc., but the following pop-up appears and I cannot add a new user.Also, there are folders for which links cannot be created in some of the following. Please clarify the reason.

Hello, I'm trying to update the primary email on my account and cannot do so. The site tells me to enter a password to make the email address my primary, but I never signed up with a password. I used Google Sign In. When I go to create a password in account settings, it doesn't let me set my new password, even when following all the rules.

I want to know if BOX is suitable for the following questions.   It is a paid service that allows maintenance and support services to be received in emergencies or in the event of an accident. In addition, there is a system in place for contacting the agency in the event of an accident, and response procedures are established in manuals or similar documents.   Files are encrypted and stored when stored on online storage servers, or encrypted files can be accessed. It is important that important information is encrypted even when using ASP services.   Each user must have one account for service usage, and shared account usage is not allowed. Service usage should be restricted by authentication using ID and password, and it should also be possible to restrict access based on the combination of ID and access source IP address.   After ID authentication (login), access by users using IDs can be restricted at the folder or file level, and access cannot be made to folders or files without ac

1. 以下の質問1-9にBOXサービスが適用しているかを知りたいです 緊急時や事故発生時に、保守・サポートサービスが受けられる有料サービスであること。また事故発生時の連絡体制・対応体制・対応手順がマニュアル等で確立されており代理店側に連絡が入る体制になっていること。 2. オンラインストレージサーバ格納時にファイルが暗号化され保存されること、もしくは暗号化されたファイルを利用できること。 ASPサービスの利用においても重要な情報は暗号化されること。 3. サービス利用に必要なIDは１人１アカウントとし、共有アカウント利用は不可とすること。またサービス利用はIDとパスワードによる認証で制限が可能であることに加え、IDとアクセス元IPアドレスの組合せでの制限が可能であること。 4. ID認証後（ログイン後）は、フォルダもしくはファイル単位でIDによる利用者のアクセス制限ができ、アクセス権限のないフォルダやファイルにアクセスができないこと。 ＡＳＰサービスの利用においても利用目的に応じたアクセス制限ができ、目的外のサービスの利用・情報の閲覧ができないこと。 5. いつ、誰が、どこから(接続元)、何をした(ユーザイベント)がわかる各種アクセスログが取得され、管理者による閲覧が可能であること。取得するユーザイベントは以下の通り。 ・ログイン、ログアウト（ログイン誤りも含む） ・格納ファイル名（ファイルサイズ情報） ・ファイルアクセス履歴（ファイルアップロード、ダウンロード、ファイル削除） 6. ファイル送受信時に強制的にSSL通信(https)になる等、通信区間が暗号化通信され、通信データの盗聴や改ざんへの対応がされていること。 7. オンラインストレージ・ＡＳＰサービス等の運用・保守・監視等がサービス提供会社もしくはその業務委託先が行っていること。 8. オンラインストレージ・ＡＳＰサービス等においてサーバ上で消去されたデータ、ファイルを、アクセス権限のない第三者が復元できないこと。 9 サーバやアプリケーションに対する脆弱性診断の定期的な実施や、OS、ミドルウェア等のセキュリティパッチ等、外部からの攻撃に対する脆弱性対策を行っていること

ストレージのデータを消しました。 ですが、容量が10GB/10GBになっています。 容量が減らないので困っています。 対策を教えてください。

Thanks to Tim Kennedy, Ted Ogrean from Guidewire and Perry Rotella from Box for yesterday’s overview of trends and best practices in content management for P&C Insurance. Please find the highlights and recording here   April 10th - Developing your AI infused content protection strategy. Invite here May 1st - Preparing your content for AI. Invite here **May 15th - Box Content Cloud Summit 2024. Invite here May 21st - Box and Google. Invite here  

Hi - I cleared out a bunch of files but Box still says I'm using 8.5 GB out of 10 GB.  Can that be checked or reset.   Thank you

When I download my videos  to my desktop, they show up as bluetooth file -- Also I can't plan the video on the "box" website - How do I fix this so I can put in on my Mac desktop or download file so that I can attach to an email as a file so they can play it directly with out using a remore CD player  

Hi, I have a box developer account (Free account), Here I have created an app.  I want to authorize that app. Can anyone say what is the procedure to do the Authorization?

``Group and folder selection and user settings for existing BOX users will be available once the user accepts the invitation.'' I would like to use an account that is currently prohibited from being re-created to prevent free users from reusing it, so I would like to know the steps.

It appears that two accounts were registered with the same email address.I reset my password to log in to another account (GEhealthcare) instead of this one (ArcherMET). I want to log in to another account instead of the one I'm currently logged in to.What should I do now?

Dear box team, I have 50GB of storage with 5GB in use.l, but the app and site shows that I have 60GB in use. And the shows to me message to buy more storage. Could you please check? Thansk you.

My 2FA cannot be disabled, I cannot generate new backup codes, I cannot add a new 2FA.  Everything I try creates an error. For example, generating a new set of backup codes: If I remove the 2FA from my account, it claims it worked: I even get an email indicating it was removed.  However, refreshing the security settings continues to show it is enabled:   If I do remove it without refreshing the security settings, I do get a new "Setup" button.  But trying to add an authenticator app results in an error in that the QR code never appears:   Trying to add SMS using every conceivable formatted phone number I can think of always yields this: And finally, if I try to set up an email code:   I didn't even select an address. It sent to the default on file. Please help.  I'm down to my last backup code.

I've seen others have success posting here: can someone in Support run the storage recalculation scripts for my developer account? File reports and account status are saying I'm using anywhere from 6GB to 9.9GB of storage but I only see about 200MB of files in my current folders created my user or my managed users. I can't find any other files that explain this discrepancy. Thanks https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

One of my colleagues are facing the below issues with Box: 1. Whenever he creates a new folder with a specific name on Box Drive, the folder automatically gets renamed to Untitled Folder and even if he tries renaming it, the same issue occurs. He has to specially use box on the browser just to rename the folder. This slows down the work. 2. Some folders don't sync properly with the original name, and once it is renamed to "1" it syncs properly. Kindly let me know if there is a way to solve these problems  

Ran into a scenario of inviting an external collaborator to a microsoft team that is using v2 integration, that user received the following error when accessing our box content:   The Box for Microsoft Teams v2 integration is only available for enterprise customers. Please log in with your Box enterprise account to continue.    

I used to use my mobile phone number to receive an SMS for two factor authentication. It worked fine, but it took a while to receive the SMS. So I decided to setup the usage of an authenticator app instead. The box website first requested me to remove two factor authentication via sms first, before I could select another method, so I removed SMS. Then when I tried to set up the authenticator app, the QR code would not display! I tried multiple times, till I finally gave up. Then when I tried to reenable SMS again, it said that my phone number was an invalid phone number, despite it being the exact same number that I have used for years, and worked fine until I removed it a few minutes ago. Now I can't even get back the SMS two factor authentication that I was using before I tried enabling the app.