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Question

Account storage limit reached

  • May 27, 2025 5:26 AM UTC
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My account says I have 10 gigs of 10 gigs used space but I have deleted most of the file in my account including the trash bin. When I try to upload a file, I get this error message "Account storage limit reached". Can you help? Thanks.

    2 replies

    Forum|alt.badge.img

    Hi Louis, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

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    Forum|alt.badge.img

    Hi Rona,
    It's no problem, thank you.

     
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