Support Forum

I'm signing in with Google, so don't have a password, but I'm trying to access a shared file that requires a strong password. When I try to create a password I get an error. This is urgent, and every post I see on the topic says someone will reach out directly.

Hi, I am trying to automatically download/upload files from/to BOX via the API using a PowerShell script. I have followed the following guide (https://developer.box.com/docs/getting-started-box-platform) and I am struggling to find a way to grant access without user clicking on the browser. I have looked into the following discussion (https://community.box.com/t5/Box-Developer-Forum/Re-How-I-can-connect-to-OAuth2-from-server-side-script-without/m-p/1980#M171) and it seems like it is not possible without interacting with the browser. I am looking into the Authentication with JWT. This seems promising, but I am not 100% sure. Is this the official way of doing this kind of task?  Thanks, Daniel

管理者と急に連絡がとれなくなり、強制的に管理者を変更する方法がみつかりません。

Can you please help raise a ticket for transfer of ownership of a box folder from someone that already left the company. Thanks!

Our IT department has asked for the name of the software/SAAS behind Box.  Does anyone have this information? 

BOXへデータをアップロードしようとすると、固まってしまい、アップできません再度行ってくださいのエラーが出てしまいます(複数人が同じ事象） 別の日に行ってもアップが出来ない状況です。

I cannot successfully install box tools. I have followed the instructions at this page: https://support.box.com/hc/en-us/articles/360044195273-Continuous-Prompt-to-Install-Box-Tools I haven't had success. I've worked with my nonprofit's IT and they don't think there is any environment issue. We have also tried installing box drive, which didn't work either. The next step on that page is to open a support ticket. When my coworker downloads, he immediately gets the Install Wizard popup. I never get that, but we cannot find any reason why it should be blocked from installing. Any help would be much appreciated! I use BOX daily and it would make my work much more efficient to be able to use desktop apps.

Was using WebDav earlier this week since it supports Linux, but today it appears to have been broken. OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to dav.box.com:443   The Box Status page had a banner briefly up today indicating that WebDAV was broken and being looked at, but now it is gone too. https://status.box.com/   I know the official word was that it was no longer actively supported.  Is there a Linux solution for mounting a filesystem view of it?

I recently had some files fail to sync properly to my Box Sync account and they disappeared from my desktop and box sync account. I have looked in the trash on my box sync account and in the trash on my PC but I’m still unable to find them.

現在、VDI環境でbox：2.44.209.0をインストールして利用しました。一定期間後、boxのアップデートを促すポップが上がりアプリが起動できなくなりました。 調べたら、どうもローカル側にあるboxのdb verが現在インストールされているverよりも古いと発生するようです。https://support.box.com/hc/ja/articles/ [removed by moderator] --Upgrade-to-a-newer-version-of-Box-Your-system-is-running-an-old-version-of-Box-%E6%96%B0%E3%81%97%E3%81%84%E3%83%90%E3%83%BC%E3%82%B8%E3%83%A7%E3%83%B3%E3%81%AEBox%E3%81%AB%E3%82%A2%E3%83%83%E3%83%97%E3%82%B0%E3%83%AC%E3%83%BC%E3%83%89%E3%81%97%E3%81%A6%E3%81%8F%E3%81%A0%E3%81%95%E3%81%84-%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%A7%E5%8F%A4%E3%81%84%E3%83%90%E3%83%BC%E3%82%B8%E3%83%A7%E3%83%B3%E3%81%AEBox%E3%81%8C%E5%AE%9F%E8%A1%8C%E3%81%95%E3%82%8C%E3%81%A6%E3%81%84%E3%81%BE%E3%81%99-%E3%81%AE%E3%83%88%E3%83%A9%E3%83%96%E3%83%AB%E3%82%B7%E3%83%A5%E3%83%BC%E3%83%86%E3%82%A3%E3%83%B3%E3%82%B0 ただ、再インストールもしてないので、どうも、移動プロファイルを使っていると、例えば以下の流れで使うとboxが利用できなるなるんじゃないかと思いました。 AさんがVDI1号機(box:2.44.209.0)にログイン→box verup(2.44.209.0→2.49.257)→サインアウトAさんがVDI2号機(box:2.44.209.0)にログイン→box利用しようとしたところve

After restoring my computer from a back up, box was not working on my desktop verison. I am trying to download the desktop version on my Mac, I followed these instructions and it is still not working, https://docs.box.com/en/box-drive/getting-started-with-box-drive/uninstalling-box-driveI successfully reinstalled it but when I try to launch the desktop app it says:“Box Drive has failed to update to version 2.52.312.Please try to update again or report this issue to us by sending your logs.”I sent the logs but then doesn’t let me contact anyone. Has anyone experienced something similar? Help please :)

When I logged out yesterday my documents went missing! The box icon was deleted too… but I didn’t panic then… The problem was when I went online and stuff I had for years was gone… the folders were intact but empty!I installed the box in my computer again but although the files had dates like 2017 or 2018 were empty!Stuff I know was online a week ago went missing too…I need my work files back! I am desperate!!!HELP!!!!!!

When I try to upload or save a file from Box, the following message appears: Using the Files feature with your user account is restricted as long as your administrator requires a Box in-app passcode. I am an administrator and would like to access the files. How can I do this?   Greetings  GO

I have deleted tons of files in my 100gb account including the trash bin. When I try to upload a file, I still get this error message "Account storage limit reached". What's up? Can't find any support help desk to run the account storage size script as talked about in previous Box user complaints about this same issue as seen here: https://support.box.com/hc/en-us/community/posts/6808186700691-Account-storage-limit-reached

I'm unable to view and download a mp4 file that I was "invited" to.  I was invited by Joni Patry on May 18th, so I selected the "Accept Invite" box, created a 'Box' account and then what do I click on?  There's nothing indicating there's a mp4 for me to download.

Bonjour, Dans mon compte sur box, la taille en Go des données utilisées est incorrecte et dépasse la limite de mes possibilités de storage. Est-il possible de corriger cette situation qui m'empêche de télécharger de nouveaux dossiers dans mon espace box. Merci.

I have since 11 years had a 50gb prompt account. The rest of my family too. We have used it very seldom but now when I logged in to the accounts, they all state "10 GB". Why is that and how can we restore our quota? 

パスワードを入力すると2段認証の画面が表示されますがＢｏｘ認証コードが受信しない為、再度設定をやり直したい。どのようにすればよいでしょうか。

I am not getting a password reset email. I need to change my password so I can login and manage some documents ASAP. There is no support number to call, does anyone know how to fix this?

共有フォルダに招待され、無料でBOXに登録しました。 共有フォルダを見てデータを保存することはできるが、自分がアップロードすることができません。 ドラッグ＆ドロップしてもアップロードできず、なぜか自分が保存したいデータのダウンロードが始まります。 同じ現象の方がいらっしゃいましたら、教えていただけると幸いです。

One of my employees has been having an issue viewing PDF Previews in Box.  We use Box integrated with our CRM Wealthbox.  When my employee is redirected to the Box folder she is trying to view, the preview for the file she wants will not load, and she is receiving the below error message and is prompted to download the file in order to view.  The files she is trying to access are NOT protected as we have uploaded them ourselves,  She has an admin/editor role, and I have had other employees follow the same steps that she does, even those with viewer roles, and they are not having the same issues with the same files.  What is causing this error for her? Is it some sort of permission level in Box, or on the file itself, or is it an issue with the PDF reader?  We cannot determine the cause but need to resolve asap. 

I would like to request for script run to fix incorrect used storage space display again.

I need to backup all my file from QNAP to BOX using HBS 3 , but there is a limitation of 1TB storage, even if I have an unlimited storage plan. Do you know solve it ?

I am looking for the most efficient way to make a folder readonly for all users. Make everyone except for the admin user Viewer only permission to the folder, any subfolders and all files under a folder.  Question:1. Do I need to traverse all folders and files and change permissions or is there a better way to accomplish this?2. I would like to avoid triggers if any to the files and folders. Does this qualify as change and if there are any events attached, do they get triggered? If so, I would first like to disable the triggers. NOTE: I am new to box API.  

When I enter the @ symbol in an open document, users do not populate. I am able to use the function in comments in the Activity window when viewing documents that are not open, but when I open the document, the @mention function no longer works. Can someone help me resolve this issue?