Support Forum

Hello, I am unable to upload, Download, and review the file in Box.  

I have an individual account, using google to sign-in. I'm unable to change, or create a password. Every time I get an error when trying to create a password. I cannot change the password since I don't have an existing password. 

Hello,  Is there a simpler way of doing this rather than adding names manually? 

I am unable to change our admin email address through Account Settings. When trying to submit a case, it asks me to confirm the email address. The link to confirm then says 403 Forbidden after entering the password.

I've set up an account for one of our new employees, but the confirmation email never comes through. I've been trying this for hours. I then decided to do a test. I created another account with a different name and email, and it worked as it should, but for some odd reason, it does not work for the new employee. Please advise. Thank you!  

The only Box administrator has resigned. I am the new person in charge of the organization. Can you please guide me on how to transfer the admin rights?

The office manager of our company has left the company and was the owner of our account. we need to change the ownership but don't know how to proceed since we can't login to the managers acount.  What do you need from us to make this change? Please respond as soon as possible. thank you!  Michael Rodriguez, Executive Director, California Alliance of Academics and Communities for Public Health Equity <personal information-redacted>

We are trying to move our website to memberplanet. I am making progress but am stuck on the document storage links to the site. I keep getting this message below. I get this error when I trying to create a hyperlink from site to Box. app.box.com refused to connect.   I contac ed memberplanet and they said it is issue on the box side. I have read the support articles and do not find this problem. Do you have someone that can help me please. Thank youKim SchutzLincsters530-300-7705

Hello, I have deleted all my files.I have deleted all my files and emptied my Trash. I have left it as it is for a month and still the capacity has not been reduced to zero.Can you reset it with support?

I created my account via Google and now when I try to set a password, I get an error message telling me one cannot be set. I cannot access a folder shared with me unless I have a password that meets the sharer's standards. Please help. I'm stuck without being able to set a password.

The storage capacity information is incorrect, please run the script that corrects this situation, thank you very much

I had to delete an old employee's Box seat since they retired. They were the previous Admin for our office. I transferred the data to myself and now a TON of our files are GONE.  Can someone from Box.com Support contact me asap? We have two trials coming up and I need these files back by Monday. 

Hello, I have accidentally uploaded documents.  I need your help to delete them. If you need to reach me, my number is <personal information- redacted> Thank you, Suzette

I am used to a file system that allows for a "detail view" whereby my screen can see 50+ file names. In BOX, I only can see 10 or so files on one page without having to scroll. Is there a setting that would create a more consolidated view or font size? 

Hi, folks, I just started a Business Plus and I need to setup SAML SSO for my testing, and the Admin Center says I need to upgrade my plan in order to setup SSO. Can someone in support help me get this working for my testing?

Current storage display status (trash is empty)

I have downloaded box tools and it is not showing as an extension for Google chrome. Please assist.

i neeed to reset/remove sso config

Dear Support, My work colleague had access to a folder containing 29 sub folders  - using Sharing -  External Shared.  Now he can only see 3 of the sub folders.  No other settings appear to have changed

I've been working on a word doc or 2 days and accidentally closed it without saving changes.  I thought I'd only lose the last 10 minutes of so of work by accessing the version history on Box.  However when I go to version history, there's nothing there.  It only has the original creation date from two days ago.  How is this possible?  How often does Box save a version history. 

Anyone having an issue opening excel files? All was working well until Monday 7/22 morning. No one on our team is able to get in. 

Used to be able to do this and no longer can and it is driving me CRAZY.  Everyone in our company is not able to do this anymore either, as I have asked around. 

The application gives me an error message saying "There may be open files that Box Drive cannot detect. To prevent any loss of the work, please ensure any open Box files are saved and closed before you quit."

I have a request from a user to have their account deleted and all data moved to another person. I have checked multiple posts on this forum but there doesn't seem to be a clear answer or they are extremely outdated.I know that when deleting an account, I am asked whether I want to move that data to another person or simply delete it.However, I have a couple questions: 1. Is simply selecting the new account upon deletion enough to move ALL data from one account to the other? 2. Does that break any existing links to the data? (sent to external and internal collaborators) 3. How long would it take for, let's say, 300 GBs of data for that operation to complete? 4. If there is data lost, how can it be recovered?

Where can I actually get an answer to this question. I see only questions and no answers in the forum.  I've added a new managed user, but keep getting a message that they're not associated with an Enterprise. I've added them, but they don't show up in my list of managed users.  HELP!!