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email verification expired the second I get it

  • July 15, 2026
  • 1 reply
  • 8 views

I am clicking on the email verification link the second I get it and it says its expired!  Not the best first impression

Best answer by Rona Box

Hi ​@fred synkedup

Welcome to Box Community, and we are here to help with your account verification. 

 

We are sorry to hear that your confirmation link has expired the moment you access it. No worries, you can still confirm your account via password reset. 

 

To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

 

This workaround will help finally confirm your account, and get started to Box! 

 

Thanks for posting! Let us know if you have additional questions. 

1 reply

Rona Box
  • Community Manager
  • Answer
  • July 15, 2026

Hi ​@fred synkedup

Welcome to Box Community, and we are here to help with your account verification. 

 

We are sorry to hear that your confirmation link has expired the moment you access it. No worries, you can still confirm your account via password reset. 

 

To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

 

This workaround will help finally confirm your account, and get started to Box! 

 

Thanks for posting! Let us know if you have additional questions.