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Change Main Email of Free Account

  • Jul 14, 2026 12:40 PM UTC
  • 2 replies
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We are using a free box account to store files for a small, local non-profit.  I am stepping away from the board.  How can we change the main email to someone else?

Best answer by Rona Box

Hi ​@LARoad_Ed, 

Welcome to Box Community, and we are going to provide the instructions to change your primary email address. 

 

  1. Log in to Box.com and navigate to Account Settings> Login and Email Addresses. 
  2. Select one of the following options:
    • For paid accounts, click Link Email.
    • For free accounts, click Link Personal Email.
  3. Enter a valid email address.
  4. Click Save.

An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

 

To make a secondary email address your primary email address:

  • Click Make Primary next to the email address you want as your primary email address.

Lastly, to fully remove your email’s association to the account, remove your email address. 

 

To remove an email address:

  1. Click Remove next to the email address you want to remove.
  2. In the confirmation dialog box, click Okay.

 

Hope it helps! Feel free to reply if you have additional questions. 

 

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    2 replies

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • Jul 14, 2026 2:22 PM UTC

    Hi ​@LARoad_Ed, 

    Welcome to Box Community, and we are going to provide the instructions to change your primary email address. 

     

    1. Log in to Box.com and navigate to Account Settings> Login and Email Addresses. 
    2. Select one of the following options:
      • For paid accounts, click Link Email.
      • For free accounts, click Link Personal Email.
    3. Enter a valid email address.
    4. Click Save.

    An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

     

    To make a secondary email address your primary email address:

    • Click Make Primary next to the email address you want as your primary email address.

    Lastly, to fully remove your email’s association to the account, remove your email address. 

     

    To remove an email address:

    1. Click Remove next to the email address you want to remove.
    2. In the confirmation dialog box, click Okay.

     

    Hope it helps! Feel free to reply if you have additional questions. 

     

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    • LARoad_Ed
    • Author
    • New Participant
    • Jul 14, 2026 7:47 PM UTC

    Please help me understand what a valid email is.  Previously the person taking over was in as a collaborator.  I am getting messages that I can’t add them as a personal email.

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