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Pending invites auto-removing after ~30 days with settings unchecked?

  • July 13, 2026
  • 1 reply
  • 72 views

  • New Participant

I'm curious what could be causing pending collaboration invites to auto-remove on our enterprise. I've had about two dozen pending invites silently disappear over the last two months, and I can't figure out where it's coming from on our end.

A few relevant things:

  • In Admin Console under Content & Sharing → Invited Collaborators Expiration Settings, "Automatically remove invited collaborators" is unchecked and has been for as long as I remember.
  • I haven't changed enterprise settings in months.
  • The admin log shows COLLABORATION_REMOVE events created by user ID 1 with no login, always around 30 days after the original invite.

Best answer by Rona Box

Hi ​@bbo

Welcome to Box Community, and we are here to help clarify the details for pending collaborations. 

 

Pending invitations if not accepted or declined will only be around in the next 30 days. If you’re no longer seeing them in your pending invitations after 30 days then the invitee has not made any action in the given time. 

 

Meanwhile, the auto-expiration setting in Enterprise Setting is meant for existing collaboration that they will be automatically removed when this setting is configured. 

 

For reference, feel free visit the following articles:

 

Hope it answers your question! Let us know if you have questions. 

 

 

1 reply

Rona Box
  • Community Manager
  • Answer
  • July 14, 2026

Hi ​@bbo

Welcome to Box Community, and we are here to help clarify the details for pending collaborations. 

 

Pending invitations if not accepted or declined will only be around in the next 30 days. If you’re no longer seeing them in your pending invitations after 30 days then the invitee has not made any action in the given time. 

 

Meanwhile, the auto-expiration setting in Enterprise Setting is meant for existing collaboration that they will be automatically removed when this setting is configured. 

 

For reference, feel free visit the following articles:

 

Hope it answers your question! Let us know if you have questions.