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Can't restore important files from Trash - "not enough space" error

  • July 20, 2026
  • 1 reply
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Can't restore important files from Trash - "not enough space" error, but Trash shouldn't count toward quota

Hi,

I accidentally lost important files from my Box account and they're currently sitting in Trash. When I try to restore them, I get this error:

"We could not perform this action because you do not have enough space in your account."

My account is on the 10GB free plan. According to Box's own documentation, items in Trash should not count toward my total storage allocation - so this looks like a storage count/calculation issue on my account rather than an actual lack of space.

Could someone from the Box team please recalculate/correct my storage count so I can restore these files? This is time-sensitive as Trash items are eventually purged permanently.

 

Thank you for your help.

Best answer by Rona Box

Hi ​@rLior1533, 

Welcome to Box Community, and we are here to explain further what caused this error after trying to restore your deleted contents! 

 

If you would check your used storage, you have more than the number of your allotted space: 18.2 GB out of 10GB. The return error is an expected behavior seeing that you don’t have free space in your Box account. 

 

Here’s what you can do: 

  1. Delete unnecessary files from your account and free up the space in your Box account. 
  2. Reach out to our Sales team (box.com/pricing) to increase your available space. 

 

Hope it answers your question. Anything you need to add? Feel free to reply in this thread. 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • July 20, 2026

    Hi ​@rLior1533, 

    Welcome to Box Community, and we are here to explain further what caused this error after trying to restore your deleted contents! 

     

    If you would check your used storage, you have more than the number of your allotted space: 18.2 GB out of 10GB. The return error is an expected behavior seeing that you don’t have free space in your Box account. 

     

    Here’s what you can do: 

    1. Delete unnecessary files from your account and free up the space in your Box account. 
    2. Reach out to our Sales team (box.com/pricing) to increase your available space. 

     

    Hope it answers your question. Anything you need to add? Feel free to reply in this thread. 

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