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Unable to Access 2FA Code After Changing My Phone

  • August 3, 2026
  • 1 reply
  • 12 views
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I changed the mobile phone that I was using for two-factor authentication, but I forgot to transfer my authenticator app to my new phone.

As a result, I am unable to obtain the 6-digit verification code from the authenticator app and cannot log in to my Box account.

Unfortunately, I also do not have access to my backup codes.

Could you please let me know how I can reset or disable two-factor authentication so that I can regain access to my Box account?

Thank you for your assistance.

Best answer by Rona Box

Hi ​@YukioNishiguchi, 

Welcome to Box Community, and we’re here to help restore your Box access. 

It shows that the Box account you’ve used to post in the Box Community isn’t MFA enabled. Are you reaching out on behalf of the impacted Box account? 

 

If your answer is yes, using the impacted email address please create a case through this link. 

 

Thanks for posting! 

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • Answer
      • August 3, 2026

      Hi ​@YukioNishiguchi, 

      Welcome to Box Community, and we’re here to help restore your Box access. 

      It shows that the Box account you’ve used to post in the Box Community isn’t MFA enabled. Are you reaching out on behalf of the impacted Box account? 

       

      If your answer is yes, using the impacted email address please create a case through this link. 

       

      Thanks for posting! 

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