Request to cancel trial subscription and refund

I am writing to formally request a full refund of £57.60 charged to my account on 30/01/26( same day i first time sign up for box)

Recently, I received a link to a Box folder containing photos from a Nike event. To access these images, I signed up for a 7-day free trial. I cancelled the subscription immediately after downloading the photos; however, I was still charged the full annual/monthly amount.

I have been attempting to contact support for four days without a resolution. Please process this refund as soon as possible, as the cancellation was made within the trial period.

Best regards,

Sanite Sunny

Hi, I want to delete my account entirely please. I have been trying to do this for some time and have been unable to. I have followed all the links and instructions on how to do this, however there is no “Delete account” button on my settings page. I’ve tried to speak to your team and haven’t been able to get a response.

And now have been told I have to pay a massive fee, despite the fact I did try to end my account before the billing date but failed to do so because the site won’t let me. I’m really upset at how I’ve been treated. 

Please can you just delete the account or send an email with a direct link to delete it please.

Hi ​@DillonKeon, welcome to Box Community! I moved your post to this related topic about your deletion request. 

I understand that you need to delete your account and as an enterprise user, you still need to go through the process of the termination of your current Box plan. In order to do so, please email our team via cancel@box.com.

Thanks for posting! 

Hello,

I’ve cancelled a Box Personal Pro account in March just prior to its renewal.

I originally created it with the email “ [removed by moderator] ” but that organization does use Box any longer.

I therefore also removed all documents and changed there primary/admin email to [removed by moderator]

However, it seems you nevertheless have issued an invoice - INV13472978 - for another year despite my cancellation?

(An Individual Free account is more than adequate for future use).

Best regards

[removed by moderator]

Hi ​@wsdieks, 

Welcome to Box Community, and we’re glad to assist. 

According to your Box profile, your Personal Pro subscription remains active. Since you’re looking to downgrade your subscription to Freemium, I would suggest on reaching out to our Cancellations Team by emailing us at cancel@box.com. 

This would help accomplish your request, and if you have additional questions related to your Box downgrade please get in touch to our dedicated team. 

Thanks for posting, and we hope to sort this out soon!