I am writing to request the cancellation of my Box subscription.
I recently signed up for a free trial, but it seems the account was automatically activated and moved to a paid subscription without my intention. I would like to cancel this subscription and, if any charges have already been processed, I kindly request a full refund.
Could you please assist me with the cancellation process?
Thank you for your help.
Best answer by Rona Box
Hi
Welcome to Box Community, and we’ll help accomplish your cancellation.
To cancel your Box subscription, please contact our cancellations team via cancel@box.com.
We appreciate your continued support in the community!
I am writing to formally request a full refund of £57.60 charged to my account on 30/01/26( same day i first time sign up for box)
Recently, I received a link to a Box folder containing photos from a Nike event. To access these images, I signed up for a 7-day free trial. I cancelled the subscription immediately after downloading the photos; however, I was still charged the full annual/monthly amount.
I have been attempting to contact support for four days without a resolution. Please process this refund as soon as possible, as the cancellation was made within the trial period.
Best regards,
Sanite Sunny
Hi
Welcome to Box Community, and we’ll help accomplish your cancellation.
To cancel your Box subscription, please contact our cancellations team via cancel@box.com.
We appreciate your continued support in the community!
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