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Request to cancel trial subscription and refund

  • February 3, 2026
  • 4 replies
  • 82 views
Y

I am writing to request the cancellation of my Box subscription.

I recently signed up for a free trial, but it seems the account was automatically activated and moved to a paid subscription without my intention. I would like to cancel this subscription and, if any charges have already been processed, I kindly request a full refund.

Could you please assist me with the cancellation process?

Thank you for your help.

Best answer by Rona Box

Hi ​@Yusuke Yamamoto and ​@Sanite Sunny, 

Welcome to Box Community, and we’ll help accomplish your cancellation. 

To cancel your Box subscription, please contact our cancellations team via cancel@box.com.  

 

We appreciate your continued support in the community!

4 replies

S
  • Sanite Sunny
  • New Member
  • February 3, 2026

I am writing to formally request a full refund of £57.60 charged to my account on 30/01/26( same day i first time sign up for box)

Recently, I received a link to a Box folder containing photos from a Nike event. To access these images, I signed up for a 7-day free trial. I cancelled the subscription immediately after downloading the photos; however, I was still charged the full annual/monthly amount.

I have been attempting to contact support for four days without a resolution. Please process this refund as soon as possible, as the cancellation was made within the trial period.

Best regards,

Sanite Sunny

Rona Box
  • Rona Box
  • Community Manager
  • Answer
  • February 4, 2026

Hi ​@Yusuke Yamamoto and ​@Sanite Sunny, 

Welcome to Box Community, and we’ll help accomplish your cancellation. 

To cancel your Box subscription, please contact our cancellations team via cancel@box.com.  

 

We appreciate your continued support in the community!

D
  • DillonKeon
  • New Member
  • February 7, 2026

Hi, I want to delete my account entirely please. I have been trying to do this for some time and have been unable to. I have followed all the links and instructions on how to do this, however there is no “Delete account” button on my settings page. I’ve tried to speak to your team and haven’t been able to get a response.

 

And now have been told I have to pay a massive fee, despite the fact I did try to end my account before the billing date but failed to do so because the site won’t let me. I’m really upset at how I’ve been treated. 

 

Please can you just delete the account or send an email with a direct link to delete it please.

    Rona Box
    • Rona Box
    • Community Manager
    • February 9, 2026

    Hi ​@DillonKeon, welcome to Box Community! I moved your post to this related topic about your deletion request. 

     

    I understand that you need to delete your account and as an enterprise user, you still need to go through the process of the termination of your current Box plan. In order to do so, please email our team via cancel@box.com.

     

    Thanks for posting! 

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