For the last week and a half I haven’t been able to play videos from the app; when I try to this is the error message I get. I tried erasing and reinstalling the and it didn’t work. I downloaded the app on another device and the problem persisted. Is there a workaround?
Best answer by Rona Box
Hi
Welcome to Box Community, and we’re glad to help!
Video preview is available only to Business level Box accounts, and above. Freemium users can preview video files owned by these accounts. You might want to consider upgrading your account type in order to preview your video files. To do so, please contact us via box.com/pricing.
For more information regarding Content Preview, you can visit this link.
Thanks for posting!
Hi
Welcome to Box Community, and we’re glad to help!
Video preview is available only to Business level Box accounts, and above. Freemium users can preview video files owned by these accounts. You might want to consider upgrading your account type in order to preview your video files. To do so, please contact us via box.com/pricing.
For more information regarding Content Preview, you can visit this link.
Thanks for posting!
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