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Box. com is reporting cant upload a file as capacity exceeded. It hasnt !

  • July 28, 2026
  • 2 replies
  • 49 views
H

Box. com is reporting cant upload a file as capacity exceeded. It hasnt !

Best answer by Rona Box

Hi ​@Hill Rise, welcome to Box Community, and we are here to investigate your storage exceeded error. 

 

Upon review, it shows that your Box account has reached its storage allocation. You can check it by logging in to Box.com> Account Settings> Storage Used. 

 

To continue your upload, please delete unnecessary files from your Box account or increase your storage allocation. 

 

Hope it helps!

    2 replies

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • July 29, 2026

    Hi ​@Hill Rise, welcome to Box Community, and we are here to investigate your storage exceeded error. 

     

    Upon review, it shows that your Box account has reached its storage allocation. You can check it by logging in to Box.com> Account Settings> Storage Used. 

     

    To continue your upload, please delete unnecessary files from your Box account or increase your storage allocation. 

     

    Hope it helps!

    H
    • Hill Rise
    • Author
    • New Participant
    • August 1, 2026

    The usage show 9.3GB  of “Other” files this is wrong. I reported  a similiar issue a year ago ( issue #3248096) and it was resolved.

    Id be very grateful if you could investigate

    Many thanks,

    Hill Rise

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