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ログインがループする

  • July 28, 2026
  • 3 replies
  • 119 views

ブラウザ上ではログインできているが、アプリでログインしようとすると、ログイン画面とアカウント情報入力画面がループしてしまいます。

下記の状態で、解決方法教えてください。

 

Finderにはマウントされるが、すべてクラウド状態で、「Box Drive is no longer running」が表示される。

Cookie削除・ブラウザ変更・再インストール・メールアドレスログインでも改善しない。

 

 

I can log in to Box successfully through the web browser, but when I try to sign in to the Box Drive application, it gets stuck in a loop between the email/account input screen and the login screen.

My current situation is as follows:

  • Box is mounted in Finder, but all files remain cloud-only.
  • When I try to make a file available offline, I receive the following error:
    "Box Drive is no longer running. Please re-launch the app and re-login (as needed) to continue syncing data."
  • I have already tried the following without success:
    • Clearing browser cookies
    • Using a different browser
    • Reinstalling Box Drive
    • Signing in with my email address instead of Google Sign-In

Could you please advise how to resolve this issue?

Best answer by Rona Box

Hi ​@yoshika and ​@boxdesktopapphelpme

Welcome to Box Community, and we’re glad to assist! 

 

You were prompted to Box Drive login loop due browser redirection or taken exchange failure. To resolve this, please follow these troubleshooting steps: 

  1. Log in to the Box.com(not the desktop app) and click on your profile iconin the upper-right corner and select Account Settings.
  2. Click on the Integrations tab at the top.
  3. Scroll down to the "Applications linked to your account" section. Find Google in the list and click Reset association next to it.
  4. Along with this, clear your web browser's cache and cookies to ensure no stale login sessions interfere.
  5. Next, procced to your Box Drive desktop application and attempt to log in again.

 

Hope it works! Let us know how it goes and feel free to reply in the forum. 

3 replies

I am unable to download the box drive app for my desktop. Whenever I launch the desktop app it takes me to my browser to login and once I login, nothing happens. The desktop app just has a window with a button to log in and no matter how many times I log in, nothing works. Has anyone else experienced this? I tried re-downloading the app multiple times and still nothing. Please help!!


Rona Box
  • Community Manager
  • Answer
  • July 29, 2026

Hi ​@yoshika and ​@boxdesktopapphelpme

Welcome to Box Community, and we’re glad to assist! 

 

You were prompted to Box Drive login loop due browser redirection or taken exchange failure. To resolve this, please follow these troubleshooting steps: 

  1. Log in to the Box.com(not the desktop app) and click on your profile iconin the upper-right corner and select Account Settings.
  2. Click on the Integrations tab at the top.
  3. Scroll down to the "Applications linked to your account" section. Find Google in the list and click Reset association next to it.
  4. Along with this, clear your web browser's cache and cookies to ensure no stale login sessions interfere.
  5. Next, procced to your Box Drive desktop application and attempt to log in again.

 

Hope it works! Let us know how it goes and feel free to reply in the forum. 


  • Author
  • New Participant
  • July 30, 2026

@Rona Box 

Thank you very much.

Your solution fixed the problem, and I was able to log in to the Box Drive app successfully.

I really appreciate your help. Thank you so much!