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Question

Automation service account (Platform Apps) and 2FA

  • July 7, 2026
  • 0 replies
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Hi,

I have a service account that was invited into a few client’s folders. It was probably renamed and it is under developers console → Platform Apps → Name of app now. I got everything here as Authorized and enabled since Jan 2023. Client changed security and enforces 2FA now, which I do have for my account.

 

If I go to to the Content Manager, I see nothing here. All folders I had access to are gone.

 

From the folder’s perspective I see the automation user as Pending

 

I’m also Co-owner in another folder and I have rights to resend the invitation

it says it does sent the email

 

but that email is automatically generated so I assumed it comes to me or ideally all owners of the app as listed here

 

 

but nope, I didn’t receive anything nor other Admins.

 

How am I supposed to accept the invitation to virtual email that doesn’t exist? My use case is that I want to upload files or create sub-folders in a given folder from our integration application.

 

It is our client’s Box probably as Enterprise and they enforced 2FA, which I do have for years so why is my application not working now and what do I have to do in order to make it working again?

 

When I want to obtain Secret for the account for the API auth, it requires 2FA.

 

I tried to Reset it but it didn’t help.

 

Thanks