“The file or folder has deleted or can’t be used.” error message comes out even the file has been shared recently.
Solved
I can't access a file or folder that has been shared with Me.
Best answer by Rona Box
Hi
Welcome to Box Community, and we will help access your shared file or folder!
Are you accessing the file through a shared link or by logging in to your Box account?
If a previously shared contents started giving this type of error, here are the things you should check:
- Your access to the folder or file may have expired or removed.
- If this is the case, you must reach out to the file or folder owner to help restore your Box access.
- Are you logged in to the Box account where the file or folder was shared?
- Upon checking, there are no shared folders or files present in your Box account
- For you to successfully access the shared content, you need to confirm if you are logged in to the Box account that was invited to access this folder or file.
Hope it helps! Let us know if you need additional assistance.
Hi
Welcome to Box Community, and we will help access your shared file or folder!
Are you accessing the file through a shared link or by logging in to your Box account?
If a previously shared contents started giving this type of error, here are the things you should check:
- Your access to the folder or file may have expired or removed.
- If this is the case, you must reach out to the file or folder owner to help restore your Box access.
- Are you logged in to the Box account where the file or folder was shared?
- Upon checking, there are no shared folders or files present in your Box account
- For you to successfully access the shared content, you need to confirm if you are logged in to the Box account that was invited to access this folder or file.
Hope it helps! Let us know if you need additional assistance.
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