My box drive can no longer sync and is saying I am out of space.
However this is not the case. I have upgraded and should be allocated 100GB. We are using 19GB as per the admin console.
Could I please open a support ticket to resolve this?
Thank you,
Gary
Best answer by garyeidon
Hello, yes, this matter is now resolved. Thank you!
For anyone else reading this in the future, the issue was related to our Box setup. Users that I invited into our shared account were setup with only 10GB of space. I had to manually adjust that for each user and set it to Unlimited.
Hi
Welcome to Box Community, and we’re going to assist about your Box Drive error.
It indicates that you have already collaborated with one of our team members, and please keep an eye out. Someone from the Box Product Support team is already working on your case and we will reach out to you as soon as possible.
Thanks for posting, and we hope to get this sorted out soon!
Hello, yes, this matter is now resolved. Thank you!
For anyone else reading this in the future, the issue was related to our Box setup. Users that I invited into our shared account were setup with only 10GB of space. I had to manually adjust that for each user and set it to Unlimited.
I was also able to find where to open a support ticket which is here;
Hi
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