I have tried to purchase the upgrade for my space (from the free version to Box Personal Pro), but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?
Solved
Unable to upgrade my plan
Best answer by Jey Bueno Box
👋 Hi
We’ve checked and ensure your email address is no longer blocked by a verification error. You can now proceed with Upgrading Your Box Account.
If you need any further assistance with the upgrade, feel free to reach out to our Billing Team at billing@box.com. Please make sure to reach out using the email address linked to the Box account you’re upgrading for account authentication.
Relevant community discussion:
👋 Hi
We’ve checked and ensure your email address is no longer blocked by a verification error. You can now proceed with Upgrading Your Box Account.
If you need any further assistance with the upgrade, feel free to reach out to our Billing Team at billing@box.com. Please make sure to reach out using the email address linked to the Box account you’re upgrading for account authentication.
Relevant community discussion:
I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?
👋 Hi
I've coordinated with our team to ensure it’s not being blocked during the upgrade process. You can try upgrading your account again.
If the issue persists, we can assist by manually upgrading the account. Please email our Billing Team at billing@box.com and provide the plan, billing frequency (monthly or annual), and the number of seats (if applicable) to proceed.
Thank you!
I tried to upgrade my account to personal pro but it is saying unable to confirm your account please submit a ticket.
👋 Hi
We’ve reviewed your account to make sure there’s no block during the upgrade process. You can now upgrade your account. If you need further assistance with upgrade, please email our Billing team at billing@box.com.
Thank you!
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