Skip to main content
Solved

The confirmation email has expired, so please resend it.

  • August 27, 2026
  • 1 reply
  • 18 views

The confirmation email has expired, so please resend it.

Best answer by Rona Box

Hi ​@Takanori Okuyama

Welcome to Box Community, and we will assist with your expired confirmation link! 

 

For expired confirmation link, you can generate a password reset link and complete your Box setup. 

 

To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

 

Hope it helps! Let us know if you need additional assistance. 

1 reply

Rona Box
  • Community Manager
  • Answer
  • August 27, 2026

Hi ​@Takanori Okuyama

Welcome to Box Community, and we will assist with your expired confirmation link! 

 

For expired confirmation link, you can generate a password reset link and complete your Box setup. 

 

To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

 

Hope it helps! Let us know if you need additional assistance.