I am adding a user but it gives me an error “invitation available for freemium account holders”. Not sure what to do from there. Any help would be great!
Solved
Adding User error: invitation available for freemium account holders
Best answer by Jey Bueno Box
👋 Hi
“Invitation available for freemium account holders” means the email you entered already has a personal (freemium) Box account associated with it. Box is warning you that groups/folder assignments and some user settings won’t apply until the person accepts your invite.
What to do next
- Click Save (again if you saw “1 user failed to be added” first). That starts the invitation process and sends an email and an in‑Box notification to the user.
- Once the user accepts the invite, their account will be rolled into your enterprise.
📌 For more information, please refer to this article: “Invitation available for freemium account holders” Message When Adding Managed User
Related community discussion:
If you need further assistance adding a user, please submit a ticket to our Product Support using your admin email and provide the email address of the affected user.
Thank you!
👋 Hi
“Invitation available for freemium account holders” means the email you entered already has a personal (freemium) Box account associated with it. Box is warning you that groups/folder assignments and some user settings won’t apply until the person accepts your invite.
What to do next
- Click Save (again if you saw “1 user failed to be added” first). That starts the invitation process and sends an email and an in‑Box notification to the user.
- Once the user accepts the invite, their account will be rolled into your enterprise.
📌 For more information, please refer to this article: “Invitation available for freemium account holders” Message When Adding Managed User
Related community discussion:
If you need further assistance adding a user, please submit a ticket to our Product Support using your admin email and provide the email address of the affected user.
Thank you!
Translate
I paid for 3 users, but not allowed to add a new user. Getting this error, "Invitation available for freemium account holders"
Translate
👋 Hi
This error means the email you entered already has a personal (freemium) Box account associated with it. Please refer to the pinned answer above on how to invite your user.
If you need further assistance adding a user, please submit a ticket to our Product Support using your admin email and provide the email address of the affected user. If you are unable to sign in to open a case, click here.
Thank you, and feel free to reach out if you have any other concerns.
Translate
When adding a new user the following caution is displayed:
This is new as I have been able to add new users. Our domain is successfully registered:
Help, please.
Translate
👋 Hi
This message reflects when the email you entered already has a personal (freemium) Box account associated with it. Please refer to the pinned answer above this thread on how to invite the user.
If you need further assistance, please submit a ticket to our Product Support using your admin email. If you are unable to open a case, click here to access the ticket form. Thank you!
Translate
I'm trying to add users to our Business Account. When I go to add users, I get a pop-up stating, “This email address is already associated with a freemium account”. I click save and nothing happens. No email is sent to the user to join. What do I need to do to get them on my Business Account?
Translate
👋 Hi
The message you’re seeing indicates that the user has already signed up to Box but not yet part of an enterprise. See the pinned answer above this thread on how to resolve this concern.
If you need further assistance adding a user, please submit a ticket to our Product Support using your admin email and provide the email address of the affected user. If you are unable to sign in to open a case, click here to access the ticket form.
Thank you!
Translate
I have two users who are part of our team that I will need to assign specific access to manage a team folder, but these users already associated under a fremium account. What do I need to do to gets them into the team under viewer uploader access to a team folder? I cant add them into the user section as of yet. One of the users has an email that’s part of our domain, and the other hasa gmail account.
I look at this topic “Cant register users because they are on another account” but it looks like it’s related to a gust account.
Translate
👋 Hi
The message you encounter means the email you’re trying to invite already has a personal (freemium) Box account. See pinned answer above for additional details.
You can add them to your account by following these steps:
- Go to Admin Console > Users and Groups.
- Click the Managed Users tab.
- Click Add Users () and then click Add Users Manually.
- Enter the managed user’s name and email address.
- Click Save.
- When an error message appears stating that the user failed to be added, ignore the error, and click Save again to send the invitation.
- Once the user accepted the invite that was sent to their email address, they should be able to join your enterprise
Additionally, the users can also accept the invitation through the Notification Center:
- Log in to Box
- Click the bell icon (🔔) in the top-right corner
- Find the enterprise invitation notification
- Click Accept
Thanks, and feel free to reach out if you have any other concerns.
Translate
Hi Everyone,
Our company account administrator (my boss) is trying to add my email address to our enterprise workspace. However, when he attempts to add me, he receives the error message: "This email address is already associated with a freemium account."
I currently have a free, personal Box account under this email address, but we want to officially roll my account into our company's instance as a paid, managed user. Could you please provide the steps or assist our administrator in triggering the account rollover invitation for my email?
Thank you!
Translate
Hi
The message your admin encountered reflects when the email entered already has a personal (freemium) Box account associated with it. Please refer to the pinned answer above this thread on how your admin can invite you to the enterprise.
If your boss needs further assistance, he can submit a ticket to our Product Support. If unable to open a case, click here to access the ticket form. Thank you!
Translate
Did this solve your issue? Choose your next step.
To help build your confidence managing users and settings in Box moving forward, here are some helpful training resources from Box Education:
-
Box Admin Essentials Collection - Learn the essentials of managing users, groups, and settings as a Box Admin.
-
Box Training Catalog - Browse all available Box training videos and courses across all topics.
Hope this helps! Feel free to reply here if you run into any other questions, or connect with your peers over at Box Community for additional support. 🙌
Translate
Sign up
Already have an account? Login
Community access is available only with a Box Account.
Sign in with your Box AccountSign in to the Box Community
Community access is available only with a Box Account.
Sign in with your Box AccountEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.