I am adding a user but it gives me an error “invitation available for freemium account holders”. Not sure what to do from there. Any help would be great!
Solved
Adding User error: invitation available for freemium account holders
Best answer by Jey Bueno Box
👋 Hi
“Invitation available for freemium account holders” means the email you entered already has a personal (freemium) Box account associated with it. Box is warning you that groups/folder assignments and some user settings won’t apply until the person accepts your invite.
What to do next
- Click Save (again if you saw “1 user failed to be added” first). That starts the invitation process and sends an email and an in‑Box notification to the user.
- Once the user accepts the invite, their account will be rolled into your enterprise.
Related community discussion:
📌 For more information, please refer to this article: “1 user failed to be added” Message When Adding Managed User
If you need further assistance adding a user, please submit a ticket to our Product Support using your admin email and provide the email address of the affected user.
Thank you!
👋 Hi
“Invitation available for freemium account holders” means the email you entered already has a personal (freemium) Box account associated with it. Box is warning you that groups/folder assignments and some user settings won’t apply until the person accepts your invite.
What to do next
- Click Save (again if you saw “1 user failed to be added” first). That starts the invitation process and sends an email and an in‑Box notification to the user.
- Once the user accepts the invite, their account will be rolled into your enterprise.
Related community discussion:
📌 For more information, please refer to this article: “1 user failed to be added” Message When Adding Managed User
If you need further assistance adding a user, please submit a ticket to our Product Support using your admin email and provide the email address of the affected user.
Thank you!
I paid for 3 users, but not allowed to add a new user. Getting this error, "Invitation available for freemium account holders"
👋 Hi
This error means the email you entered already has a personal (freemium) Box account associated with it. Please refer to the pinned answer above on how to invite your user.
If you need further assistance adding a user, please submit a ticket to our Product Support using your admin email and provide the email address of the affected user. If you are unable to sign in to open a case, click here.
Thank you, and feel free to reach out if you have any other concerns.
When adding a new user the following caution is displayed:
This is new as I have been able to add new users. Our domain is successfully registered:
Help, please.
👋 Hi
This message reflects when the email you entered already has a personal (freemium) Box account associated with it. Please refer to the pinned answer above this thread on how to invite the user.
If you need further assistance, please submit a ticket to our Product Support using your admin email. If you are unable to open a case, click here to access the ticket form. Thank you!
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