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Enterprise Support

  • September 1, 2026
  • 1 reply
  • 28 views

I am the admin of an Enterprise account.  We are unable to create a support ticket. Going to https://support.box.com/hc/en-us/requests/new only allows us to post to the community, clicking “Contact Support on https://support.box.com/hc/en-us/requests/ also redirects to the community.  The box pricing page says Enterprise has “Standard Business Support”, yet there is no way to access it.

Best answer by Rona Box

Hi ​@john.echeveste.aimdyn, 

Welcome to Box Community and we’re glad to assist! 

 

Good news! We’ve modified your account profile in the backend. This would make sure that anyone that belongs in your Box Enterprise will be able to submit a support case each time the user reach out through support.box.com. 

 

Hope it helps! Thank you for raising this concern and made us aware of your challenges in contacting support. 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • September 2, 2026

    Hi ​@john.echeveste.aimdyn, 

    Welcome to Box Community and we’re glad to assist! 

     

    Good news! We’ve modified your account profile in the backend. This would make sure that anyone that belongs in your Box Enterprise will be able to submit a support case each time the user reach out through support.box.com. 

     

    Hope it helps! Thank you for raising this concern and made us aware of your challenges in contacting support. 

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