Hi, I’m request urgent assistance with recovering data that was maliciously deleted and purged from a shared enterprise folder.
A collaborator recently removed and permanently purged critical business files. Because the items were manually purged, standard trash recovery from our end has not been successful.
Could we be able to request a backend data restoration to yesterday?
Best answer by Rona Box
Hi
Welcome to Box Community, and we’ll be assisting you in restoring your deleted folders.
Can we confirm if the folder owner is a freemium or Business account user? If it’s the latter -- please get in touch with the folder owner and have him/her to reach out to Box Product Support immediately. Note that we only have 14 days grace period to restore files or folders that was deleted from trash.
Also note: we can’t restore folders that was deleted in trash owned by freemium users.
Hope it helps! Let us know if you have questions.
Hi
Welcome to Box Community, and we’ll be assisting you in restoring your deleted folders.
Can we confirm if the folder owner is a freemium or Business account user? If it’s the latter -- please get in touch with the folder owner and have him/her to reach out to Box Product Support immediately. Note that we only have 14 days grace period to restore files or folders that was deleted from trash.
Also note: we can’t restore folders that was deleted in trash owned by freemium users.
Hope it helps! Let us know if you have questions.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.