Support Forum

I am trying to log into my account using a different PC, but Box.com is not sending SMS. Two steps verification is cut short. An error appears showing "Invalid Login Credentials". Changed my password in the first PC and tried again. Nothing. Thanks for any help.

My Box tasks, notifications and collections also have been failing to load. Additionally, I cannot assign new tasks to my collaborators. This occurs on both Chrome and Safari browsers as well as on different devices (PC, Mac, iPhone). I've cleared cache and history, and restarted my computers. Can a support ticket please be opened?

 None of my content loads when I log into my Box account. Everything says "loading error." I've already deleted cookies, changed browsers, and even switched computers, but the problem persists.

Hi I would like to change admin for box, our current employee departed and we are not able to reset the email for that employee.

I’m stuck in a loop.  My Perplexity Integration keeps e-mailing a “Your connection to Box has expired. Please click the link below to re-authenticate your account and keep your files synced.” - re-auth does not help.I need support!

Hi Support Team,Good day. I tried to create a developer account but cannot see the Admin Console. Can you please advise where to check? Thank you.

ローカルPCで作成したOfficeアプリ(Excel）をBOXに保存したいのですが、【アカウントが無効化されました。】と表示されました。これはどうしたら出来る様になるのでしょうか。

I created new account and received verification mail but don’ t know how to do it. There is no link to verification, just text.  

Dear community, I am in the Business plan, but I would like to downgrade to the free plan. I'm attending as a guest of another client, so I want to keep my account as it is. Sincerely,

Hi, I used Box from last year and after my account renewed from this year, my data doesn’t appear. At the early of this year, it exist but from last month it was totally deleted. Please help to get the data back.   

I just created my Box account and accepted an invite to work in a folder, but I’m running into an issue. Every time I accept the invite through my email, it brings me to the All Files tab on my Box account with nothing in it. I can’t seem to get access to the folders I need at all despite having an invite. Anyone know how to resolve this?

Need to change ownership of box folder. Owner is not available.  Do not know the box admin.  Need help ASAP. 

All files have been deleted, but the storage limit has not reset and it's still close to full. The storage counter has been off and not resetting fully for quite a while. Looks like, from past posts, it's something that can be reset on the back end to correct - please assist if possible. Thanks for the help!

I'm the admin. It says it will email a link to change password, it never comes. I need to change it

Hi! Can you share steps on how to receive a copy of the SOC 2 report for our Vendor Management team’s review? We’re currently using a free account, but looking to move to a paid plan. I tried to check with Box Support, but was directed to Community Support for help. Thank you!

Based on the information in the documentation, I understand that:On the Starter plan, seats include both internal users and external collaboratorshttps://support.box.com/hc/en-us/articles/ [removed by moderator] -I-Have-More-Users-Than-Seats-Error Any user invited to a folder as a collaborator (including external users with edit permissions) consumes a seathttps://support.box.com/hc/en-us/articles/ [removed by moderator] -About-External-Users?utm_source=chatgpt.comSo, is it correct to say that the Starter plan is effectively limited by the number of purchased seats (e.g., 10 total users including both internal and external)?If this understanding is incorrect, could you please clarify what the actual limit is?

Earlier today, I lost my files that I saved on my box via my PC. Could you restore them please? I have logged on my box account on the web, but my account is just empty, including the trash folder. I can’t find my documents anywhere. The files were disappearing (deleted) as though someone was deleting them from somewhere. Note, I do no share my account with anyone. This is so frustrating. Please help!

I would like to wipe my account and start over as most of the files are now outdated. I’ve found the following instructions, but they don’t work for me:Select the items you'd like to delete by pressing and holding the Shift or Command key and clicking next to each file/folder name. Press Shift to select everything between the first and last item.  Press Command to select multiple items individually.  Selected items are highlighted. When you have selected all items, scroll to the top of the file display and in the upper-right click the trash icon.When I follow steps 1 &2 the trash icon does not appear for me, all I can select are Email, Tag, Move or Copy, Download or Collections.  Does anyone have suggestions? Is there a better way?

Box businessへのアップグレードが出来ません。 以下の文字が掲出されます。 「要求の処理中にエラーが発生しました。 お支払い情報を処理できませんでした。すべてのフィールドの入力内容が正しいことを再確認し、もう一度実行してください。サポートが必要な場合は、support.box.comを参照してください。」

A link that was intended to provide access to a specific file appears to be allowing access to additional folders beyond what was intended. This raises concerns about unintended data exposure and permission settings. How is this possible? Is this a unique issue? 

As an admin I yesterday upgraded my account with the Starter package when receiving a message that my storage limit had been reached .  I have received a paid-in-full invoice for that.  However I am still not able to add a file to my account, even though it shows that I’ve only used 480mb of the 100gb allocated to my account.

1) Security standpoint - Please advise how we find out if we can identify if files/documents include personal identifiable identifiable information (PII) and/or personal health information (PHI). 2) Data rooms in accounts - Are we able to see these on user accounts when shared with another user?  When auditing user accounts that have no files and not signed in for over 6 months, how do we identify they have access to data rooms with files/documents they have access to review?    

Hello, I need a new QR code to load Box authenticator on my new phone. 

複数ファイルを一括ダウンロードするとzipファイルが作成されますが、解凍したファイル名に英数字以外がスペースに変換されてしまいます。以前、他の人に共有してもらったリンクからダウンロードしたファイルでは消えていませんでした。設定などで変更可能であれば回避方法をご教示いただけますでしょうか。

Hi team,  I have an issue where I can not access all files uploaded by our client, I only see the ones I have uploaded before. Please check the screenshot provide below. First one from another colleague user name: second one from my user name: