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Question

Changing Owner

  • May 20, 2026
  • 1 reply
  • 12 views

We are using the free version of Box.com for our nonprofit organization, Hospeace House. We need assistance changing the owner/admin associated with our account.

The current account owner is no longer affiliated with our organization and is unfortunately unavailable to assist with transferring ownership or updating the account settings.

1 reply

Rona Box
  • Community Manager
  • May 20, 2026

Hi ​@nbales

Welcome to Box Community, and we’re glad to assist! 

 

Your option to takeover this Box account is to change the primary email address. You need to be able to sign in to the freemium Box account in order to change the account holder.

 

Thanks for posting, and please let us know in the Community if you need additional help!