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Question

User not receiving email invite

  • May 20, 2026
  • 1 reply
  • 7 views

I have a user that is not receiving an email invite to login to Box for the first time. Any suggestions?

1 reply

Rona Box
  • Community Manager
  • May 20, 2026

Hi ​@Cardon Kempton

Welcome to Box Community, and we will review your new user’s email. 

 

We’ve opened a support case to ensure that your new user’s correctly receiving emails from Box. Please keep an eye out and a member from the Box Product Support team will reach out to you. 

 

Thanks for posting, and we hope to sort this out soon!