I deleted a large folder several times from the Box Drive app, and it does not appear in the browser version, but will not disappear from my list of main-level folders in Box Drive. It has a red dot with (I think) an exclamation mark in it. Trying to reduce the size of my list of folders.
Question
Deleted folder stays visible in Box Drive, not in browser.
Hi
Welcome to Box Community, and we’ll help remove the deleted folder in your local Box folder.
If a folder has been deleted in the Box website, and yet it still appear in your local Box folder you can reset your Box Drive App.
Doing so removes your Box Drive cache and that should help you get rid of the deleted folder.
Note: Since this action could delete all unsynced files and folders from your local Box folder.
To secure necessary folders, please check out your unsynced folder and copy them to your local folder to prevent them from getting deleted.
Hope it helps, and please let us know if you have questions.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.