I previously subscribed to the Personal Pro $10 plan some time ago. Recently, as my storage was full, I decided to upgrade. During the process, I was shown the Starter $5 plan, which clearly stated “All Personal Pro Features, plus”, and listed benefits such as 100GB storage and 2GB file upload limit.
However, after completing the purchase, my account storage did not increase to 200GB as expected, and the additional features also do not seem to reflect what was stated.
Could anyone help please clarify:
- Why my storage did not reflect the upgraded total capacity?
- If the Starter plan includes all Personal Pro features, why are those features not added to my account?
- Does the Starter plan add on top of Personal Pro, or does it replace the existing plan?
- How exactly should the storage and features be calculated based on these plan descriptions?
I’d appreciate all clarification on this matter. Thank you.