How can i change my email address?
Solved
Change email address
Best answer by community-manager
Hi,
Welcome to the Box Community! I'm happy to help.
Here, you'll see your default email address, as well as any additional email addresses you've added to your account. In this section, you can update your email address. You can also link multiple email addresses to the same account in Box. Any collaboration invites that go to these secondary email addresses (or Email Aliases) will get funneled into your primary Box account. This also prevents anyone from creating a new Box account using that email address. Other users only see your primary email address and all notifications from Box continue to be sent to your primary address. You can also use the secondary email to log in if the single sign-on feature is configured to look for the secondary email instead of the primary email.
To add an email address:
-
Click Add more emails.
-
Enter your new email address and click the Save button.
-
An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
https://support.box.com/hc/article_attachments/360058929954/4399iDA71B9AB366B4014.png
To make a secondary address your primary address, click Make Primary button.If you do not see this option, it's likely your enterprise has a feature enabled that prevents users from changing their primary email address. In that case, you need to reach out to your primary admin for assistance.
To remove an address, click Remove.
https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail
Best,
Hi,
Welcome to the Box Community! I'm happy to help.
Here, you'll see your default email address, as well as any additional email addresses you've added to your account. In this section, you can update your email address. You can also link multiple email addresses to the same account in Box. Any collaboration invites that go to these secondary email addresses (or Email Aliases) will get funneled into your primary Box account. This also prevents anyone from creating a new Box account using that email address. Other users only see your primary email address and all notifications from Box continue to be sent to your primary address. You can also use the secondary email to log in if the single sign-on feature is configured to look for the secondary email instead of the primary email.
To add an email address:
-
Click Add more emails.
-
Enter your new email address and click the Save button.
-
An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
https://support.box.com/hc/article_attachments/360058929954/4399iDA71B9AB366B4014.png
To make a secondary address your primary address, click Make Primary button.If you do not see this option, it's likely your enterprise has a feature enabled that prevents users from changing their primary email address. In that case, you need to reach out to your primary admin for assistance.
To remove an address, click Remove.
https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail
Best,
👋 Hi
Please refer to the pinned answer here for guidance on changing your primary email. Feel free to reach out if you have any other questions.
Have a great day! 😊
I’m trying to change the primary email address on my admin account. I’m following the instructions previously posted and got as far as adding a new address and verifying it. However, once it’s verified, I do not have the option to Make Primary.
https://community.box.com/support-forum-47/change-email-address-21772?postid=58231#post58231
How can i change my email address?
Your instruction states:
To make a secondary address your primary address, click Make Primary button. If you do not see this option, it's likely your enterprise has a feature enabled that prevents users from changing their primary email address. In that case, you need to reach out to your primary admin for assistance.
I AM the primary admin. Please provide instructions for the primary admin.
👋 Hi
The instructions from the other post and the one pinned above are for adding a secondary email and then making it the primary. I don’t see a secondary email associated with your admin account, so the settings won’t reflect the option to switch.
If the email address you’re trying to assign as the new admin isn’t linked to Box yet, please follow the steps again and ensure the email is added and verified.
If you still encounter any issues, feel free to let us know and we’ll investigate further. Thank you for your patience as we work to resolve this!
Hello
There are a couple things to note:
- The screenshot and instructions indicate I should have an Add More Emails button. I do not. I only have Link Email.
- When I add a new email address, I receive an error message. Screenshot below.
Thanks,
Lesley
Dear Lesley,
I appreciate your prompt response, and I’m sorry to hear you encountered an error when adding a new email address.
Could you please try the following basic troubleshooting steps to see if one resolves the issue? These often help with common browser-related problems:
- Update your browser and/or operating system to the latest version. You can refer to the Understand the Box Policy For Browser And OS Support article for more details.
- Clear your browser’s cache.
- Try accessing Box using an alternate browser, computer, or network.
- Switch to incognito/private browsing mode.
If the issue persists, we may need to gather additional information about how your browser is interacting with Box. I’ll then go ahead and submit a ticket on your behalf so our Product Support team can assist further.
Looking forward to hearing from you!
Hello
I was able to add the new address. However, I don’t have the option to make the new address the primary address. I’m the account admin and need to change the primary address and remove the old address altogether. Thanks
Hi
I can confirm that the secondary email was successfully added. There’s a setting in the Admin Console that restricts users from changing their primary email address. While this typically applies to managed users, it’s a good idea to double-check the setting on your end before we escalate further.
To review and update the setting:
- Go to Admin Console > Enterprise Settings > Security > Signup and Login > User email/login
- Uncheck the box that restricts changes to the primary email address and save your changes
Once updated, please check if the Make Primary option becomes available.
Thanks again for your continued patience! Let me know how it goes.
Hello
Thanks for the additional instructions. I successfully changed the primary email address.
Thanks again for your help!
Lesley
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.