Due to an Authenticator malfunction, I was unable to log in, but I managed to log in using a backup code. However, since I cannot use a backup code every time, I would like to delete the currently registered multi-factor authentication method and re-register it.
If I delete the currently registered authentication method, will I be automatically prompted to set up multi-factor authentication again? And if so, should I simply register the multi-factor authentication there?
Best answer by Rona Box
Hi
Welcome to Box Community, and we’ll assist with all your MFA-related queries.
Upon checking, the Multi-Factor Authentication is not implemented across your Enterprise. In the event that you experience the same, and was able to remove your MFA configuration. You need to reconfigure your MFA manually through Account Settings. Otherwise, you can always reach out for support via this support link.
Hope it answers your question, and for more clarifications please let us know.
Hi
Welcome to Box Community, and we’ll assist with all your MFA-related queries.
Upon checking, the Multi-Factor Authentication is not implemented across your Enterprise. In the event that you experience the same, and was able to remove your MFA configuration. You need to reconfigure your MFA manually through Account Settings. Otherwise, you can always reach out for support via this support link.
Hope it answers your question, and for more clarifications please let us know.
Hi
Thank you for your support!
Actually, it wasn't my account, but I was consulted by a user from another company.
I contacted Support as you advised, and the issue has been successfully resolved!
Thank you very much.
Hi
Thank you for the clarification!
In general, for any Box login issues please don’t hesitate on reaching out to the Box Product Support team so we could evaluate the user’s Box account.
Thanks for posting, and we appreciate your continued support in the Box Community!
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